I try to avoid dealerships but Northwest Motorsport is A+
by Pwoens from DealerRater.com
December 5, 2018
I typically try to avoid dealerships but stopped by Northwest Motorsport one evening as they had a nice looking Duramax sitting on the lot. Met Fred initially and had a great interaction with him. Fred connected me with Joey and in the end they did such a great job that I bought the truck. Met Joe, the GM I believe, and he was upfront and a straight up guy. Had a slight mechanical issue after I got the truck home but Joe and Joey made it right. Great transaction and I would definitely go back for any future purchases.
Didn’t feel like the typical car dealership. Everyone was beyond friendly and I was so comfortable. I never once felt pressured or mislead. Jared Herling treated me with respect and showed me that I could actually get even more car and exactly what I wanted within budget!
We just had one of the BEST car buying experiences ever! We bought a 2017 Nissan Rogue from Dale Burghart and we couldn't be happier. Dale was very friendly and knowledgeable. What a breath of fresh air for a car dealership to have a salesman that thinks of the customer and their needs first! We didn't feel pressured at all to buy something that we didn't like or need. Once again, thank you again Dale for such a great buying experience.
Went in looking for a new truck to best for my needs, which ended up being a base model. I experience zero pressure into buying more than I wanted or needed, Nik listened to my needs while prequalifying even after I asked to look at higher level trims. Nik, allowed me to make my decision, was patient answering any questions I had. Once I made my choice, he was over eager to continue the process as fast as possible but still giving additional time to look over the paperwork. The staff from the General Manager to the lot attendants provided a warm welcome with an offer any assistance.
I bought my Chevy Cruze here about 4 years ago and loved it! Had amazing service back then and refer everyone and anyone I know to buy their car from Camp Chevrolet! Traded my Chevy Cruze in for Jeep Renegade about two weeks ago and again had AMAZING customer service. They took their time with my family, we???re kind, knew what I wanted and was very reasonable. Any car I???ve looked at from Camp Chevrolet has awesome pricing. You just can???t beat it! They gave me a reasonable price on my trade in as well. Even though I did not buy a Chevy, I am in love with my Jeep and they seemed to know a lot about different makes and models and what my family would be safe in. (They didn???t just try to sell me on a Chevy) The salesmen who helped us was very kind and pulled out every car we wanted to look at and was very patient with us and my crying child. The finance process was fast and easy and he explained every step! Again! I will be purchasing my next vehicle from Camp Chevrolet. One tiny small complaint I have is when I call the phone number from the website it rings a lot and then I???ll get transfered and no one answers? No big deal, but honestly it???s probably because they???re busy because they???re so AWESOME!!! Thanks Camp Chevrolet!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Crosspointe went above and beyond to find us our perfect car. They listened to what we wanted and respected our budget. We were never pressured into anything and it made the process so easy. Our salemen Doung, even texted me to show me more cars after our first initial visit and kept me in the loop of their inventory. We will recommend them to everyone we know!
The guy that helped us was awesome. This place in general I really liked. Not the typical used car lot. I work in customer service and I do whatever I can to make people happy. I was very excited to get a new (used) car. I assume normally when walking off a lot that the car looks brand new inside and out. They knew we were coming to look at the car, yet the outside was filthy dirty and the inside had dirt all over the floor boards, dog hair in the back seat and crumbs in the cup holder. They had a manager driving the car around as his daily driver. Why they didn't clean the car before putting it back on the lot blows my mind. It was really important to me to have a spotless car. I asked them to detail it but they said their detail crew doesn't work on the weekends. They pressure washed the outside of the car and sent us on our way. I took the car to get detailed and it cost $200. It would have been nice for them to at least offer for us to bring it back on Monday for them to detail. Nice people, but bad customer service.
The staff at Crosspointe were easy to deal with, No pressure, The salesman Mike help me keep payments and the price in my budget. No game playing that was the best.
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