First Subaru :)
November 5, 2018
I have shopped/purchased vehicles via dealerships in the past, and I have to say this was absolutely the best buying experience I???ve been a part of. A new vehicle is often a daunting experience, especially when it is a necessity, rather than a scheduled upgrade. We contacted Subaru via an online inquiry. We did not have a trade-in, as we had just received the news that my current car was beyond fixable, (and the reason for our inquiry). Aaron Hauer responded to our online inquiry very promptly. Though we live in Spokane, my partner works in Alaska, which can make these moments a bit tricky. Aaron was phenomenal in working around the logistics of spotty reception, time zones, and a few thousand miles. I cannot say enough about the sincere, non-pressuring, informative, and truly above and beyond, customer service of not only Aaron, but the financial team as well. Tyler was friendly, professional, and incredibly patient with my questions; which was greatly appreciated during my first ???brand new??? car purchase. I feel exceptionally good about our purchase of a 2016 Crosstrek, and very confident in the continued support of the team at the dealership. These gentlemen truly speak volumes for the brand, and the team at Spokane Subaru. I cannot say thank you enough!!!