Absolutely Outstanding Customer Service!
December 3, 2018
I could not possibly be more satisfied with my experience at Fred Anderson Toyota of Sanford. I purchased a 2014 Toyota Corolla LE Premium on 4/25/18. First, I will say that my demonstration drive was highly enjoyable. I learned a lot about the vehicle, and there was no pressure whatsoever to buy. I have never purchased a Toyota, so I had a lot to learn about the features and benefits of the vehicle I was driving. When it came to negotiation, the process was a breeze and was very reasonable and comfortable. One day after taking delivery of the vehicle, my Entune model 100150 multimedia system with navigation unfortunately stopped functioning. As the vehicle was out of its manufacturer's warranty and it had not qualified for an extended service contract with its nearly 90,000 miles, the dealer was technically under no legal obligation to repair or replace the head unit. This is where Fred Anderson Toyota of Sanford truly set themselves apart from every other dealer I've dealt with. Working collaboratively with my sales person Jonathan Nyquist, the store's General Sales Manager Charles Ellis, and their Finance Director Jason Bell, we reached an excellent solution. The team agreed that the dealership would split the cost of a brand new radio with me. The job was $1,000, and I did not have the $500 in cash to pay at the time for my half of the job. Jason in finance was able to negotiate with my lender to have my half of the radio replacement added to my financing, which only increased my payment by a couple of dollars. The team in the parts and service department also exceeded my expectations. My new radio was coming from California, and we expected it to arrive in about 5 days. Only two days after the parts department ordered the unit, I received a call from Chan Coleman in the service department letting me know that I could come in immediately to have the radio installed! The installation took under one hour, and my radio is now functioning perfectly. About one week after I purchased my vehicle, I received a mystery package in the mail from the dealership. The package contained two Fred Anderson Toyota of Sanford coffee mugs and two bags of delicious cookie cups! The company was even so kind as to include the recipe for the delicacies they sent, and I'll certainly be baking them in the future. I cannot thank the team at Fred Anderson Toyota of Sanford enough for their hard work and dedication. This dealership has raised the bar for the entire industry. I highly recommend Jonathan Nyquist as a sales representative if you are in the market for a new or pre-owned vehicle. I also had very positive interactions with Robert Jordan and Johnathan Whitfield in sales, going on very enjoyable test drives with each of them. Thank you to Shannon Jones in the Internet Department for providing information on availability over the phone prior to my visit to the lot! I was treated with the highest level of professionalism and respect every step of the way by each member of the team at Fred Anderson Toyota of Sanford. It is clear that this automotive group is dedicated to achieving the highest level of customer satisfaction and retention, and I absolutely plan to do business with them in the future.