Carolann went over and beyond her job to help me and my husband find a car. We had to wait a week to put money down and she called me everyday just to say the car was still there! She is also very nice and approachable. Anyone looking to buy a car go to Carolann!
$125 diagnostic fee was not mentioned until I arrived for service. The recall service was done fine. The exhaust leak was not looked at because it can be fixed elsewhere without a diagnostic fee. My service needs will not be addressed at the dealership as long as that fee remains!
I was greeted promptly upon arrival. My contact was picking up a car at the time. The wait was short and I was offered refreshments at least twice. Kenny arrived shortly and after some questions to determine my needs I was shown a lovey new model Kia Soul. After a bit more discussion I was shown a comparable used car with surprisingly low mileage that met my need nicely.
We bought a 2018 CRV on Black Friday from Ricardo Villagas. Ricardo's calm, no-pressure professionalism, kindness, and product knowledge made the experience wonderful. We could not be happier with our new car and Grainger Honda.
My sales representative Brian Buxton really made the process easy, was always professional, and even drove an hour away just to get me my temporary tag. He went above and beyond to make sure that I got a good deal and was really down to earth. Definitely made the experience pleasurable.
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