New Outback experience was excellent
December 3, 2018
I contacted Ferguson Subaru in regards to a certified 2017 Outback that they had on their lot. I received a return contact the same day and quickly established a great relationship with Michael Altman. He was patient with all of my many questions and inquiries (I live 2.5 hours from the dealership) and I was quickly convinced that my next vehicle purchase would be a Subaru from Ferguson. We made arrangements to drive down on a Saturday morning and although Michael was sick and couldn't meet us that day he prepared Jeremy Bautista for our visit. Jeremy was equally knowledgeable about the Outback and it quickly became apparent that he was also a diehard Subaru fan. After several hours of test driving four different Outbacks we ended up buying a completely different version than we had planned - but it was the best experience I've had buying vehicles! Throughout the entire purchasing experience Ferguson's staff was exceptionally friendly, knowledgeable about the complete Subaru lineup and never employed a high pressure approach. Both Michael and Jeremy have followed up with me since taking delivery of our new Outback and have continued to offer advice and insights when asked. My only "complaint" is that I live 2.5 hours from this dealership! But I see that as on opportunity to just enjoy my 2018 3.6r Outback that much more...!