I recently purchased a Mazda CX-3. I had the pleasure of meeting Angel Ramirez, he was very helpful in helping me to make up my mind to make this purchase. Angel worked with me so we could come to an agreement on a price that I was comfortable with. He was very courteous and patient with me in explaining the details of the car and financing options. I would most definitely purchase another vehicle from Dolan Mazda and I would ask for Angel. Linda Murphy
All employees were very helpful and quick to assist with my leasing of a new cx-5. They worked hard to provide me a great price on a new car and went above and beyond to make my first car buying experience pain free. I would recommend this dealership to others.
I had to replace my car due to some engine problems and I was very hesitant on going to a dealership and looking at cars but then, I walked into this dealership. I was met with smiles and very nice and pleasant people. Everyone was friendly. I asked for a test drive and Ciso Esparza was very helpful and informative. Later, I called and made an appointment and the ladies were very sweet and happy to help. I had an amazing experience with Ciso, who was very helpful and an awesome salesman. I would recommend everyone to come and check out this amazing team and find a awesome car.
I bought a CX-5 with Ben who made the experience a breeze. He was incredibly knowledgeable and knew all the details about the car during the test drive. Once I made my decision he facilitated the entire process and made it seamless. Thanks Ben!
Not much to say accept excelent customer service . Answered all my questions without beating around the bush . Made going into a dealership to buy a car almost fun . They didnt have to work very hard though , the cars sell themselves
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
It was the best experience I have had with a dealer in Reno. Most other dealers are horrid. Lithia was easy to deal with and not pushy.
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