Service managers were very nice and explained only services that were due at time of inspection. I also felt all prices that were presented to me were fair prices. The wait time was slightly long, but it was explained to me that that was not usual but due to some car models having a recall and parts that needed replacement.
Have my car towed and because my back lights were not shut off and I fixed it within an hour and a half .. Only one negative thing now since I left is that my inside lights seem to have a week sensor because every time I hit a bump or my arm rests on the door panel my lights in the inside come on I will need to bring it back to have that fixed also but was told I would have to pay for that and don???t have the money. 😟... Not sure why this would not be covered since it wasn???t happening until after I got my car back from when they fixed my back lights I think maybe something was hit
very quick service, took care of my complimentary life time oil change, tire rotation and balance without looking for anything new to up charge me to, that I appreciate & respect. Will be back for my tune-up
Vince was so thorough in every aspect of making our experience a smooth one. Je answered all of my concerns with educated answers. We only drove one car which he picked from the inventory and bought it because he listened to our needs and satisfied them. Definitely he will be our salesman for life. Thankyou.
This is my third Kia Optima and I go NOWHERE but to Friendly Kia for service. I know the level of service I expect and get will be high. I look forward to coming here and they make you so comfortable in the new lounge area. Can't remember who checked me in and out of service but he was excellent.
Do your homework before you start car shopping. Know what you want and how much you want to pay. Now you going to start off with one salesperson then you end up seeing three to four more people overwhelming. Remember their names for the survey.
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