Used Kia Sorento for sale near Willoughby, OH

Overall, buying my 2012 Hyundai Sonata Hybrid was good. The car and dealership were clean and the staff was pleasant. Robert went above and beyond when relaying so much important info about my hybrid (my first-so excited!) The entire team worked to make the process easy and pleasant. I only have one complaint. When my boyfriend and I were inside asking questions and sealing the deal, I was a bit annoyed by the fact that although I was the purchaser, and sometimes even when I asked a question, Robert spent most of the time talking to my boyfriend about MY car. I was surprised that a veteran car salesman would make such an error. I overlooked it because he was otherwise a good salesperson and I really wanted the car. Still, I would not hesitate to purchase another vehicle from Metro Toyota, but I would insist the salesperson talk to me, the purchaser.

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

There was an issue that arose after having a wheel alignment performed at the dealership. Due to the hard work of Randy Maggio,the problem was resolved. Randy's commitment to customer satisfaction is a real asset to the dealership.

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

my experience at montrose brookpark dealership has been Great, we had the pleasure of working with Kyle. Kyle i must say is not only a great salesman who will go the extra mile to see that you are treated fairly and to make sure you get the car you want at the price that you are most comfortable with, he's genuine not to mention caring. I just met kyle a day ago, His welcoming energy made us feel right at home. I just want to say again Thanks Kyle. If anyone reading this review want a great car a a affordable price Please go to montrose on Brookpark and ask for kyle. Kyle is truly one of if not the Best saleman i have ever has the pleasure of working with, I also what to say thanks to all of the staff at montrose for having a nice warm welcoming environment. Special Special Thanks to Kyle. Please keep up the Great work.

I've own a 2024 Kia Sorento SX Prestige for two months and have been completely satisfied with it. It has more then enough power. For those who have an issue with the dual clutch transmission, should understand that it is a computer controlled manual transmission. It will respond a bit differently then a conventional torque converter type. Some have said it doesn't shift smoothly at lower speeds but I personally have had no issues. I live in Pittsburgh Pa, which has a hilly terrain and bad roads and no problems so far. Stop and go traffic has been a none issue. Very smooth shifting transmission! The ride quality is very good. A little on the firmer side, but it takes large bumps well. Seats are comfortable and the interior has a premium feel. I've own a 2019 Honda Pilot Touring and in my opinion, the Sorento is better in every way except for the room in the rear. And where it excels is in the features it offers! It's much better equipped than Pilot at a less expensive price. It has so far been the best car I've own in my fifty years of buying cars! Everything works! Sorento has been one of Kia's more reliable vehicles. I highly highly recommend!

We had purchased a previous vehicle for our son in 2017. After researching vehicles, we were called by another dealership to see a vehicle and were not treated respectfully. We decided to drive to Burton and visit the Preston Kia dealership. We were immediately greeted by James Cain, one of their product experts. He quickly worked with us, offering a very fair trade-in value, and worked diligently to secure financing for us. We could not have been happier with the entire process, and we heartily recommend James Cain and the Preston Kia dealership for their professionalism.

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Matt made the entire process and pick up process easy. My vehicle was detailed and gassed up ready to go when I arrived to pick it up.

6cyl has good power and acceleration. Sun roof motor failed on me even though I barely used it. Costly to replace. Oil pressure switch failed on me. About a $30 part but $1400 to replace because it’s difficult and time consuming to replace. Third seat not really usable but I only needed the space for hauling. Overall a decent vehicle.

Bought from out of state. Found exactly what my wife wanted, perfect for fitting multiple car seats for our grandkids, now we have 4! Matt contacted me right away, my wife and I did everything online, Tony was a great sales person when we went to pick up the new vehicle! Everybody at dealership was friendly and courteous! Even met a lady from Cleveland who followed her salesperson to Preston Kia! I highly recommend this Dealership to everybody looking for a GREAT and RELIABLE vehicle. My wife and I will definetly be driving the hour and a half to go back! The owner and his son both came out and introduced themselves to us! Great, Great, experience!

Great experience and excellent customer service. I’m happy and satisfied with my overall experience

I bought mine new in June. I now have 28000 miles in March. The steering assist is a game changer on 10-12 hour drives. The car is effortlessly fast , drives easy, and I like the maps and compass.

Hands down the BEST dealership around! The Solon LR/Jag dealership is 2 min from my office and where I got my last car; but after bad customer service experiences there I decided to make the drive to Westside. It is 1000% worth it! The facilities and the people are great! The real star of the show there is their finance manager Jess Schad! I have never had such a great car buying experience, and it’s all thanks to her. She made everything easy and PERFECT! Jess went completely above and beyond in customer service throughout the entire process. I was blown away by her personalized attention at every step. She made both the shopping and the actual purchase not just seamless, but actually enjoyable (I normally dread it)! My uncle is a car-buying and financial guru, and came with me to pick up the car. He said in all of his decades of car buying he hadn’t seen such great service. He was so impressed with Jess and everything she did, from the presentation/unveiling of the car to the paperwork organized ready to go when we arrived. He now wants to go there for his next car. Thank you Jess and Westside, you have a loyal customer!

Professional Driver says ---amazing engine performance in the SX. V-6 able to tow 5000 lbs. Eight extra gears on the handle shifter. Super bonus for driving the mountains and beach. Fun, fast and responsive handling. Roomy enough to haul furniture and heavy items. Comfortable for everyone on long haul family trips. Dealer maintenance cost is the lowest that I have ever had on any vehicle. Not a jaw dropping looking SUV but the interior ammenties will make you forget about that.

Salesman Tom Shaffer and Finance Suzie Axlerod Woodward were the 2 people that we work with. They were great. They both treated us like family. The entire process moved along well and we felt like we didn't spent an entire day purchasing a car. I would recommend Spitzer Buick GMC to anyone looking for a vehicle.

Very happy with our purchase! It's got lots of power & very comfortable. With 2nd row folded down we can get 24 bags of groceries in it. Seats are comfortable & my husband who's 6'6" has plenty of leg room. Now I understand why I see so many Kias on the road!!! It's a joy to drive!

We’ve bought our last three vehicles at Classic Hyundai and we have always been completely satisfied John Rancourt has been our salesperson and he was extremely helpful and knowledgeable about our new EV vehicle. From sales manager through finance, everything was seamless. Will return again for our next vehicle.

The Kia, Sorento HEV I bought was Mfg. Dec 2023. I Bought in early Feb 2024. I like the design, I noticed when I drive posted speed limit 65 mph., with some hills Los Angles to Riverside I am getting 41 mpg. Of course if I drive 70 mph. All I save is 5 minute's. So I prefer to pay the greedy oil companies less. The vehicle is nice, rides okay, interior is well designed, and quiet. Features are just right, however could have came with front grill camera, and seat cooler. It is a nice vehicle.

Junction Auto has great prices and quality vehicles. Corey Turnball was our sales rep and he made sure we made a decision we felt comfortable with while showing us all of our options. I highly recommend getting your vehicle from Junction, just ask for Corey, he will make sure you walk away happy!

I can’t say enough good things about this car!I bought it in 2020 with 45k miles and it was used for two and a half years to get me to school in another town 45-70 miles away, and it kept me safe and performed as good as I could ever ask for. The safety features are the cherry on top and saved me multiple times when merging into other lanes. It has all the bells and whistles- under glow lights, led lights in the front row, Bluetooth connection, and so much more. The car is spacious and has allowed me to drive with multiple people In the car comfortably. The back trunk contains so much space even with the third row seats up. The only issue I have ever had with this vehicle is around 100k miles, the gear shift locked. However, this never affected me and this is something that never needs to be fixed if it doesn’t drive you crazy, and the solution of depressing the gear lock to unlock it while you drive is a simple fix. Overall, this car has been very reliable even at over 110k miles and gives a luxury feel in an affordable vehicle. My favorite car. STOP THE KIA SLANDER!!

Absolutely love our Kia Sorento EX V6 AWD 2020. We've owned it for 3 years and it has 46K on it. Regular oil changes and just did brakes, and that's it! With all the bells and whistles I got with my trim, panoramic sunroof, adaptive cruise control, Lane assist, blind spot monitoring, auto lift trunk gate..i would have paid 5-8K more to get into a Toyota Hylander or Honda Pilot. With best in class warranty, I'll take my chances. Plus the suv drives so smooth, like a car, tons of pick up. Really shocked to see the latest reveiws aren't great on the sorento, but honestly I think it's their 4 cylinder engine that's the issue, their 6 cylinders have been excellent, stick with the better trims

Found a Range Rover and my original salesman called me and never followed up and then john called and was able to get me the deal I needed asap

Put 38,000 miles on in two yrs. No issues at all. Get 30 mpg in city, and 42 on the road on a 2.5 191 hp. Engine.

Ray Marsch made the purchasing process as easy as possible. Great to work with in person, over the phone, texting, and email...he does it all for the ease of the customer. Purchased a used truck and would highly recommend Midway Chevrolet and Ray to anyone in the market for a new/used vehicle!

I have the Sorento for 2 years now. On long distance drives out of state the seats are very uncomfortable. The trim on the sides windows has to be replace because the finish comes off. The item has been on order for 2 months. Other than the issues I would recommend this car. My daughter still has her 2013 Sorento the engine was replaced this year under warranty.

Thank you to Gayle Goodwin, she really helped me out and made me feel like family.

I have owned a 2017 Sorento LX V6 for almost 7 years now. Just about to hit 94k miles and it runs as quiet as the day I bought it. I have driven all over the country and Mexico. Never had any issues. I do oil changes every 7500 miles and I have never had any oil loss. I have had family members buy Kias because of how solid ours has been. My most recent trip was with 4 adults and 500 lbs of luggage through 5500 miles and averaged 27.8 mpg. I plan on keeping it for at least another 7 years!

it was amazing very nice staff and very helpful.Ryan was my salesmen and he was very great super kind and good worker. the car is great

We traded our 2012Optima because of a brake issue the dealership couldn't find. I could've scanned the ABS myself but it was under warranty, so after MANY times to that dealership we switched to another and decided to trade it in and get a 2012 Sorento. The salesman assured us the CARFAX said the car was seviced including all the major components and specifically said,Engine, Transmission and complete driveline,within the 1st month we had oil consumption issues which was diagnosed as a bad engine after being stranded with it,we also had complained about the transmission having issues with it on a few occasions to the dealership now we're getting close to our 10 year warranty period and I'm worried that we'll be stuck with the bill. Our dealership now are awesome they do whatever they can to do right by us. So maybe I'm being paranoid but a couple thousand $$$ isn't something we can afford. We want to keep it if all is good,and might buy a used Kia again in a couple of months it all depends on what happens here.

What a fantastic buying experience from start to finish! I was greeted buy salesman Luis Luna when first entering the dealership. We got right down to business. I told Luis what I was looking for, went on a test drive, and back to the dealership to finalize the transaction. What a great vice at the dealership. I spoke to many people at the dealership at my relatively short stay. I got what I wanted and headed home with my Telluride! From Luis my salesman to the General Sales Manager to the finance manager to the cashiers, everyone was so friendly and positive! I am a big fan of Spitzer Kia West and I’m sure a future loyal customer! Thank you Luis Luna and the great people at Spitzer Kia West!

Great car and the more I drive it, the more I love it. You get a ton of value but at 40k, the SX line needs a better sounds system.

I’m very impressed with Preston Kia. I’ve had 3 leases(9 years) of a Kis Soul and had excellent service ! Thanks Bruce!

I really love this SUV. I love the look and feel of it. I got this vehicle last February and am still figuring out all the things it can do. Love the warranty! The seats are a just a tad bit hard.

Magicly disappeared oil every month without staining the driveway or the car. It has the capacity to be zero on oil and not give any dashboard signs or smell that is burning it like a drunken sailor. A perfect design of ingenious kind to have a dead engine in less than 80,000 miles.

2014 SXL, FWD. really nice vehicle.. great performance.. lots of high level luxury in the car.. including heated and cooled seats!! the touchscreen is easy to maneuver and the physical buttons make it very convenient and does not require that you take your eye's off the road. seats are very comfortable. I have two complaints. the chrome wheels.. almost impossible to prevent rust underneath.. would have preferred aluminum wheels instead. And the third row is useless and should never have been offered. Purchased vehicle used in 2016 with less than 3k miles on it. (really) Pleasure to drive, not to firm, not mushy.. great stereo.. I love this car!!!