After initially being told by an input person (who spoke to a quality assurance person) my warranty on my new 2018 Silverado did not cover windshield stress fractures I contacted a GM rep. Result was that the Moses service manager contacted me and eventually, after I took vehicle in for inspection, he inspected and approved the windshield replacement. From that point on the service was excellent!
Unsolicited shout out:Dutch Miller & Nathan Graves
by Martin Laubach from Huntington, WV
September 20, 2018
I just did something that I swore I would never do again, which was to buy a new car. What finally sold me on a 2019 Sorrento with a V6 and AWD is the 20 year and 200k mile warranty and the 5 year zero percent financing. i want to give an unsolicited shout out to Kia and Dutch Miller Kia in general, and to Nathan Graves and the sales manager in particular for working with me to get all of my needs met. I acknowledge that I am not the easiest customer, especially when I am doing something I never would otherwise, but they went the extra mile to work with me. They knew I like to travel and wanted something to pull at most a 5000 lbs travel trailer, and the 20 years and 200k warranty should keep me mobile well into retirement. Thank you guys!
Wife already had what she wanted to spend and payments set. We had set up a meeting and the dealer showed us to the vehicles of choice (sportage) location. He did not go with us initially but came after a few minutes. We like that as it gave us a chance to look at the different types and kinda decide on what we liked and what we want in extra depending on the different in prices. We got to test drive the vehicle and it basically sold itself. Plus like the extra warranty.
You could not ask for better customer service, they went out of their way to make sure they got the car I wanted from another lot in Pennsylvania. The salesman Brent was amazing and so nice and friendly.
Went looking for a used car, came home with a new1
by J&M osborne from Louisa, ky.
January 6, 2018
We were very impressed with the dealership as a whole team. Many of the employees at Dutch Miller greeted us always with a smile, and handshake. I think the one thing that stood out to me was the genuine honesty from the get-go.
Followed Sammi King, my long-time salesperson, from another dealership, and she introduced us to Dutch Miller and Kia. Found a good value and a great deal in a Kia plus great a staff and facility at Dutch Millet. Sammi always delivers and makes the process fun!
Original listing on cars.com led us to Moses Factory Outlet and the purchase of a used Dodge Charger. Sales and finance team worked to get us where we needed to be. Very persuasive and offered several different options/warranty options to best fit our budget. It was a pleasure to work with them.
I went to Glockner, South Point Ohio, for a oil change on my Ford Transit Connect Van. This was my first time there. They were polite, I felt welcomed and the did a very prompt service and reasonable priced! I think I'll go back to them for more services for my vehicle.
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