As an airman in a new area, and a kid right out of High School, this dealership and Mr. Doyle were SUPER helpful. They were very honest with me and had patience with me being far away and taking some time to close the deal. Mr. Doyle was very responsive to texts and calls and went above and beyond multiple times to get more info and pictures of the car for me. I couldn???t be happier with my first car buying experience.
I just bought my dream car from Archibald’s and they made the process so easy!!! I am so turned off by high pressured sales and they are so easy-going and down to Earth! I feel like the sales team is there to assist you and not to force you to buy something!!! I hope to have my car for a few years but I definitely will be going back!!!
I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!
I brought in a used vehicle I just purchased knowing it had some issues with it. Brian understood right off the bad that I wasn???t trying to drop a bunch of money into it. He did however tell me everything that was wrong with it and cleared up some issues about what I ???thought??? was wrong with it. Anyways, I got all the work I needed done and didn???t break the bank and I felt super comfortable and happy as my car just feels a lot better than when I picked it up. Also I haven???t really met someone his age who is as professional! 5 stars I???ll be back.
I drove to the Tri-Cities from Yakima and am glad I did. The experience I had with Larry was top notch. There is always that risk when buying a car that you will run into dealers who only view you as a dollar sign; my experience with Larry and Overturf was anything but. At no point did I feel pressure to buy. If he didn???t know an answer to a question he was upfront and honest but always got us an answer. There were no games, just honest, high-quality customer service. Larry did a great job and getting to know me on a personal level and that is the reason I would recommend anyone to see him for their next car buying experience. Thanks for turning something I was kind of dreading into something to be excited about.
Great Customer skills, tells it how it is! Knowledge and to the point. Excellent people skills, Definitely one of the best services I've ever had as a Salesman. Mother is happy with her purchase, glad to have had this experience to meet and greet the staff, they make you feel welcome and right at home. Highly Recommend Everyone to come in and check out the Large Selection of TRUCKS! Made a New Friend! Thanks Candido Martinez
Sam Alaniz, Jessica Perkins and Tanner Webb were so awesome, they went above and beyond to help us get a new truck with a low interest rate and it was an over all great experience. They were NOT pushy at all. They can help anyone!!!!
I was very nervous about shopping for a used car especially with no money, no true shopping experience, and previous bad luck with vehicle purchases.
Tim was able to help me out and get me in a car sooner than I expected !!
Very professional and fair priced!! I enjoyed buying there.
by F350 Guy from DealerRater.com
November 1, 2018
Larry made my buying my 2017 Ford F350 easy and painless. He had the car ready when I showed up and took great care of me through the entire sales process. He was ZERO pressure and didn't try the usual back and forth car salesman stuff. I would call Larry again in the future. Josh
We have been to this establishment twice. And we can???t say enough great things about the staff!! Awesome people to work with. Everyone makes you feel welcomed and like family. We will recommend to our family and friends. And we will be going back for future vehicles. Thank you thank you.
Great service, washed truck, delivered promptly, friendly, competent employees.
I am a retired mechanic and service manager for Ford, so I know how things are supposed to be.
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