I am very surprised by the previous negative comment and I can only wonder why people would leave them anonymously, could it be a competitor or ex-employee? I am only guessing because we purchased our car from this dealer several years ago and continue to have our maintenance and repairs performed at Lexus of Riverside. From the moment we stepped into the dealership to current day, we continue to have positive visits. Robert, our service advisor continues to make sure we are completely happy with everything they do for us and their prices are comparable to other dealerships.
First of all, we loved my experience with Mr. Joe Billones. The genuine and polite way he talks and communicates makes us feel very comfortable during the process. He is that kind of sales consultant that we would ever want to work with. We did a test drive with Joe, he was very funny and patient. He listens to us, knows what we want and doesn't make us feel pushy at all. The second day we went to another Lexus dealer for another test drive and we didn't enjoy the experience there at all, so we texted Joe back. He was very genuine and caring. He made the purchasing process easy and fast. Our experience with him was very pleasant and comfortable. Would 100% recommend Joe and Lexus to my friends.
Plus, I love my IS 300 F Sport. Feels like it's the perfect car and brand to me.
I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting
I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.
The sales reps were very communicative with me about the car I was looking at. They gave me good comparables in the area and sent multiple emails to make sure all my questions were getting answered.
We just couldn't get to an agreeable price that would have been worth my time to come in and check the vehicle out.
Some of the friendliest staff I have ever worked with. Brian was great and made everything really nice and easy for me. I was not able to purchase a car at that time but when I am ready I will definitely go back.
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
I've purchased a few vehicle from Lupient Infiniti over the years and would never buy from another. They have the best customer service. They take the time to help You find the perfect vehicle without pressuring You To buy.
Firstly, I was introduced to Hugh Bealka on a very busy Saturday. I wasn't intending on buying an Audi, but just browsing. After Hugh showed me the Q5 and going on a test drive, I was convinced that this might be the one. I was also looking at a new Lexus sedan. Thinking through it more carefully, I wanted to stay with an SUV and AWD. My wife and I proceeded with the Q5 purchase and Hugh was nothing short of fair, professional and genuine throughout the entire process. The dealership is spectacular and clean. If you ever want to consider a beautiful, excellent dealership, go to Audi of Maplewood and ask for Hugh. You will be very comfortable with the full process as Hugh will show you.
We bought a new Lexus car online. Our sales consultant, Mr. Matt Gandy, was able quickly find the right car for us and personally delivered it to our home (~150 miles from the dealership). He helped us to complete the paperwork, introduced us to the car features, and offered further help if needed. It was really a VIP treatment. We strongly recommend this dealership for your next Lexus car purchase.
I needed help during the purchasing process and Keith helped me get all the documentation I needed . I appreciated the communication and updates about the vehicle I had ordered. It came in sooner than expected. Very professional.
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