From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services.
I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it???s so Beautiful, Clean & Spectacular. Excellent amenities and the most amazing customer service and Customer service experience anywhere. Thank you so much for your excellence. Thank you for your Excellence & Great Service. Even the General Manager Randy Newbold came over & said hello to make sure everything was exceptional. When My Vehicle was ready it was in the delivery area all shined up with 2 bottles of water for my wife & I. What an Amazing Dealership😀
In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewing and discussing my service needs. Heath explains everything in plain terms, while making you very comfortable while you wait. The technician, Kyle Hyer, serviced my Vehicle today and did a thorough check out. I love this dealership! It is easily accessible and state of the art. Everyone is friendly, knowledgeable, and helpful. If you want best in class sales and service give Lexus of Wesley Chapel a try.
Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway respected out postponement and did not pressure us. when we were ready to resume we made and appointment and purchased our car on the first visit. The experience was pleasant. He is a first class salesman and a pleasure to deal with John and Rose Fogelman
I came in for checking low pressure in my tire. Apparently I had a nail in the tire. Jason accommodated all my needs even it was after hours. Explained and gave different options for fixing the problem. I was not rushed and had very good experience in this dealership as a first time customer. Thank you very much Jason and everyone who worked on my car.
Mr. Bruno Santelli is extremely kind, helpful and well-versed. He was very instrumental in bringing closure to the deal and he worked diligently. He made my entire family feel very comfortable and happy. There was no pressure to close but it was too much of a good deal to pass up. If you are in the market for a Lexus go see Bruno he's one of the best of the best.
Mr. Sharp assisted me with checking out a vehicle I was interested in. We began with a test drive. Then going over safety features and accessories. He showed me the dealership in detail. We discussed trade-in value for my 2016 GS350. Mia helped me with financing and trade-in of my GS350 and I took ownership of a new 2018 LS500 F sport. Thank you.
Chris is the best when it comes to Service people. I have been using Chris now for three visits and I can truly say he goes above and beyond. I don???t want to deal with any other person beside him because I think he is just so good. He serviced my car again on November 17 and he was just truly exceptional. Kudos for Chris for everything he does for his customers
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