I owned 4 Lexus cars/SUVs over 20+ years; bought from Lexus of Dublin. Service is good; but part pricing is expensive & gouges customers. Examples: replace engine air filter for $68.40++ (part is about $20); replace left/right front upper control arm part is $500 and total service is $800/EACH (BeckArnly part on RockAuto is $90); Timing Belt service is quoted $1,519 and part kit on RockAuto is $275 including water pump; wiper blades are $12/each, but installed vary from $25 or more; headlight level sensor/arm replace quoted at $1200, bot part on RockAuto for $170 and replaced myself (and I am not a car repair person). Purchase of most any part is extremely expensive; gouges the customer who paid a lot for the Lexus already; and prices are prone to cause "heart attacks".
I recently purchased a used Lexus online. Based on the information provided by the dealership as well as my conversation with Daniel Wilson, my salesman, the entire experience was smooth. I felt that all my questions were answered quickly and professionally. I received my car after it was shipped from Ohio to Virginia without any problems!
I would highly recommend using this reputable company to purchase a Lexus.
My Husband and I visited Germain Lexus of Dublin to look at a used Lexus RX 350 we had seen online. We have bought many vehicles in the past and always dread the whole ordeal but, this time, we met Sales Professional Armen Barsegov who changed our mind about car buying. We told him what we were looking for and he found us the perfect vehicle. Armen made the entire experience a pleasure from beginning to end. He was very informative on the test drive, the price negotiations, the electronic features and the Lexus warranty. Clint in financing was efficient, informative and a pleasure to work with. Our overall experience was excellent and we look forward to doing business with Germain Lexus of Dublin in the future.
Met with Armen Barsegov and he was very professional and courteous and the best salesman we have ever dealt with. We had seen a couple cars online we were interested in. We test drove a few cars and wound up purchasing a newer car than we thought we would. We traded a 2016 Avalon as it just wasn’t the road car we had hoped it would be. We purchased a 2017 Lexus ES 350 and are thrilled with our purchase. The complete buying experience was excellent! Armen and Cliff in the finance dept made the whole process pleasant! We definitely will go back to the Dublin dealership again!
The initial gentleman that contacted me was extremely nice and very helpful. He said he was going to put me in contact with BJ Harris. I was told that BJ would contact me shortly. This never happened. When I was getting ready to schedule to go drive the vehicle selected online I discovered that the vehicle has been sold. No one had reached out to me or notified me that the Vehicle had been sold. Very disappointing and I feel this is very bad customer service.
April 8, 2017 right after receiving my buy back for my
VW PASSAT I WENT to GERMAIN LEXUS of DUBLIN and was greeted by BJ HARRIS ( great guy by the way). Sat down explaining the fact of knowing what I wanted. I'd had my eye on a 2014 ES350 SILVER with grey leather. OMG! He had it. In under 2 hrs. signed sealed, delivered it went home with me.
Thanks BJ so much and all at GERMAIN LEXUS of DUBLIN.
Truly ,RICCI LOUME
We purchased a used Mitsubishi Mirage for our daughter. The process was the easiest I have ever been through buying a car. We had some issues with insurance which caused us to have to redo all of the paperwork later in the day. They were willing to help us out with this issue and it was amazing. I definitely will return when in need of my next vehicle!
Yea they work with you on your payments as long as you keep in touch with the dealership. Also help you leave there with a car. Really love the energy in there. Lol just say they stay true with you on helping you.
I'm from Cleveland, OH and drove all the way to Columbus to purchase my RX, even though there are three Lexus dealerships closer to me. They have an amazing inventory and the best prices in the State. Ralph was an excellent salesman, he was honest and a pleasure to work with! I highly recommend Germain Lexus of Easton for your next Lexus purchase!
Oh my goodness, what a fast, fun and smooth experience! Ralph Burgess was just wonderful to work with. My husband and I certainly agreed that, we would buy from again and recommend Germain of Easton to friends and family....Thank you Ralph and Staff at Germain!
Car was just as it was posted, love it. Friendly service and also offered help in finding cars for our kids knowing there would be minimal sales profit.
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