Tony, the salesman was very relaxed and laid back. Felt no pressure to have to purchase vehicle at that time. He spent a lot of time with us going over vehicle to make sure we were comfortable with it. First time ever, in my vehicle buying experience did the OWNER come to thank us for purchasing one of his vehicles!!! Very pleased with whole experience!! Drove home to Indiana with the vehicle and was well worth the drive!!!
I was interested in a white avalon with black interior that was fully loaded. I saw that they had one in stock and called the day before to see if they still had it. They did, but when I came in the next day they told me it was sold the same day I called. I wasn???t happy because i drove almost an hour to come and pick it up. I spoke with a salesman named Keith and he apologized and promised to contact me if he gets a similar vehicle in. 3 days later he texted me letting me know they had a black on black Avalon in stock, also fully loaded. I drove out to see it, and it actually looked better in black. Keith and the sales manager (I believe his name was Dan) went through the details with me, and were able to work with me to get me the payment that I wanted. I appreciate their knowledge and assistance. I get compliments on the car everywhere I go. Thank you guys again!
My experience at Napleton was great. Aj Wood gets 5 stars from me. Aj was understanding with everything, very friendly, and wasn???t pressuring me into getting anything. I told him where i wanted to be with my payments and they made it happen. I would Definitely recommend this dealership. All the staff were very friendly.
I highly recommend making this your new dealership! As soon as my mother and I walked in we were greeted warmly, and a manager got us seated. Our sales consultants name was John and he was spectacular! He understood what my mom was looking for in a new vehicle, and helped her look through several cars. After test driving one and didn???t care for it, she found the car that was a great fit for her, and purchased a 2019 Jeep Grand Cherokee! I got to try out a preowned 2010 Dodge Avenger SXT and I fell in love with it! Through out the whole process, John was very accommodating and caring towards us. In every business, there should always be friendly and helpful staff like himself. Keep up the excellent work. Thank you so much for the fun and entertaining experience while finding our new vehicles!
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