Big Tom was incredibly helpful and followed up numerous times. I was not able to purchase the car, but it was not due to the service.
I love my MKX Lincoln!
by Sterlinera Crabgrass ( after Sterling Moss!) from Ft. Myers/Maine
December 10, 2018
I look at my Lincoln and smile, I get to drive it again, yeah!
I'm comfortable, feel pride in the vehicle, window view in the 2012 is very good. I feel very safe. Recently driving in a residential area a deer came out of nowhere and jumped in front of me, I was doing 30 mph, I hit the 2nd deer. I killed teenage Bambi, horrified yes. Cops were great asked me if I wanted Bambi, gave her to the homeless. My car goes in tomorrow to replace the front cowling and check for other damage. The car has been very drivable, just making sure. I love my Lincoln and
bells and whistles are many despite its age. I'm north right now and 20 degrees, I push the button for heated seats and back, and the best is the heated steering wheel, sometimes better than gloves.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
by Jesse from Paola, KS
August 20, 2018
The car is roomier than you would expect from the outside. I'm 6'8" and I had plenty of room in the drivers seat and there was actually room for someone to fit behind me.
My husband & I went to Donnellvof Salem to purchase our 2nd Ford truck. Because of the excellent service we received for our 2010 F150, we knew we wanted to purchase a new 2018 tere also. Our sales consultant was very knowledgeable and treated us with courtesy, patience, and sometimes humor.
July 27, 2018
Well, I just got rid of my 2016 Lincoln MKX. Here are the reasons why:
1. Driver side seat kept moving on its own for no reason...really
2. Very bad pick-up. I must have had a car with some sort of transmission problem that no one could ever find, but stepping on the gas would almost make the car stall. This was a tempermental problem. Some days it would be fine. Forget about passing someone on the highway on a Lincoln bad day.
3. When I changed gears from park to drive or park to reverse, the radio would go on
4. Computer would freeze unpredictably even when driving.
5. I have been a driver of many different cars and I know how to defrost a windshield. It was impossible to get the defrost to actually do its job. Did not matter setting,heat,AC,windows open, windows closed, recycle. Nothing worked. I had to literally use my hand to wipe the condensation to avoid getting into an accident.
6. Heating system is not balanced regardless of setting.. In winter, your feet would be on fire and you would freeze your face off.
7. Would constantly throw codes, which would magically disappear without a trace.
After many trips to the dealer, and their inability to find any problems, I gave up. Gone!
From start to finish, the team at Donnell Ford graciously accommodated my husband and I as we search for our perfect family vehicle. Not only did we get a fair amount for our trade, but they helped us lock in an a great interest rate. So far our Ford Explorer has exceeded our expectations! We will definitely be a return customer, and highly recommend Gary and team for your vehicle buying needs.
They took away extras that my Lincoln MKS had.
by Dee50 from Lake City, FL
December 21, 2018
It's not what I expected. The extras are a lot less. No heated steering wheel, no massage seats but I ended up paying more for less.
When you like the meal at a restaurant you'd go back, when you like a movie you'd watch it again. When you like the experience of,..say, buying a car at a dealer, you'd return. I would go back to Cochran Subaru-Butler and Associate Brandon Fehl. Brandon has earned my trust,something I don't extend easily, especially when making the decision on a car. Brandon was recommended by a friend and I heartily pass that recommendation on. Brandon knew what I wanted and the price range and it fit to a tee. ....And like I said, I would go back there again.
Great car with all the bells and whistles
by Frank P from S.I. , NY
January 13, 2019
Great car for the money with all the bells and whistles ahead of the time, features on my 2011 are now on the newer cars in 2019 heated front and back seats ac seats in front all and all a very good car..
My friend had a great experience with klaben jr, so I decided to give them a shot. He was very helpful and assisted where needed.
by Mountain Man from Sutton, WV
January 13, 2019
Like a dream come true. Has e everything I was looking for in a luxury car and more. I had owned a Lincoln Town Car in the past and knew someday I would own another Lincoln. Have been buying nothing but Ford products for 30 years and see no reason to change.
I CANNOT stress enough how impressed I was with Mike Urbania and Klaben! I never felt pressured to make a decision and felt that I received the best service. My dad has purchased several vehicles from Mike over the past 20+ years and here I am doing the same! Great customer service goes a long way. Keep up the amazing work, Mike! Thank you so much for everything!
Best sales dealership I’ve experienced in yesrs
August 23, 2018
Fantastic. Perfect size. Look is sleek. Inside all luxury. Drives smooth. Gas mileage approximately 23 in the city and 27 on the highway. Love that the seats cool and heat.
This was my 4th car from Klaben Ford, and 4th time working with Mike Urbania. I can't say how easy Mike makes leasing a car. My wife and I truly appreciate his professionalism and time he takes to ensure we are happy with our selection. I am a customer for life! I can't thank Mike enough. Thank you for everything! Josh and Lili
by Hank from Chesterfield, MI
July 12, 2018
I was looking for my first "Luxury" car after retiring. I found it in my Lincoln MKX. After leasing my last car, my first and last lease. I used my favorite method in purchasing a car. The MKX is two years old with 9, 650 miles on it. Paying $21,000 under MSRP is worth the loss of two years of new car smell.
Matt was very easy to work with & enjoyed every minute of his time. Would recommend him to everyone!!! Kind, helpful & provided me with everything I wanted!!!
by Jacqui. I from Boston , Ma
July 12, 2018
The car has exceeded all of my needs! It has plenty of room to accommodate for all my friends and family for all season trips like snowboarding and lake days. It came with weather tech matts to save my interior from these day trips and It has gadgets I use every day such as the heated/cooling seats and GPS . It's very spacious and has easy to use high tech accessories!
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
Lincoln is a great luxury vehicle
by Crlbates3@msn.com from MN
June 8, 2018
I have all features you can have on this vehicle. Love the safety features and to add a smooth ride to go with it makes for a perfect ride !!!
I am completely satisfied with the service I received from Klaben. They were able to get to my truck immediately and perform all the necessary maintenance while I waited. They took great care to ensure my truck stayed spotless. I most definitely trust them to make sure my truck stays road worthy and ready to go. I will not be going anywhere else to have my vehicle serviced. Not to mention the employees are extremely personable!
I would recommend this dealership to friends and family, you won???t be disappointed. From start to finish of purchasing a brand new vehicle it was a piece of cake, not to mention this is my second vehicle that was purchased lest than 12 months prior. Don???t waste your time shopping from one dealership to another Klaben Ford will make it happen, trust me .
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
by BARBARA from Middletown NJ
January 11, 2019
Very comfortable and roomy. Good looking vehicle that has been great since the day I bought it. Has great pick up and has not needed any repairs since I bought it.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.