I recently leased my second MKC from Jerry Burnard. I will stay loyal to Jerry and Lincoln of Troy due to the trust and delivery of suburb customer service. Jerry is beyond knowledgeable and goes above and beyond, making sure his customers have a gratifying and memorable experience. Lincoln of Troy delivers quality exceptional customer service and makes the entire leasing experience joyful. Thanks to Jerry and the Lincoln family, I will always be a devoted and loyal customer.
Easiest car-buying experience ever. The whole thing took less than an hour of my time and I never left the house. Mark Nikprelaj took care of everything with a few short phone calls and text messages, brought the car to me and took the old one back. Couldn't be better!
I don't often write reviews but felt my past and current experience with this dealership warranted it. My salesman is Mark Nikprelaj. I have been buying or leasing cars through Mark for the past six years. Each time Mark and the staff at Lincoln of Troy have gone above and beyond to help me get the best deal. The quality of the cars speak for them self. The service I have received anytime I have brought my car in has been excellent. I have referred both friends and relatives to Mark and they have all thanked me. Mark is professional, honest, and just does a fantastic job in making the experience of getting a new car a very positive experience. I would highly recommend both Mark Nikprelaj and Lincoln of Troy to anyone looking to purchase or lease a new car.
N. Rick Unger
I looked and l found Lincoln Mercury’s most beautiful MKZ. I’m telling you Star Lincoln Mercury has what you need. Just find the car you want and talk to Mr. Tim Shea it’s just that simple in about a half an hour you’ll be riding that dream car home or if your like me go pick up your cutie and put the pedal to the metal. Tim was fearless when it came to dealing with the financial institutions I told him to keep it in the 3’s and he did it without backing down. So go see Tim Shea at star Lincoln Mercy in the certified used car department. he’s fair, honest and fearless
I came into Star with a grand saved up and a 460 credit score. 3 months later with the help of Tim Shea I'm in a Chrysler 200 with 500 miles on it and the process couldn't have been easier. I highly recommend Star and Tim for your car buying needs
Took my car into the quick lane on a friends recommendation, not only was the experience amazing, Yahya was the best customer service rep I have ever had to deal with, I will be a forever customer. Thank you Jack Demmer.
Me and the Mrs. looked at a used Lincoln MKS there and were helped by Pat Koss he was very friendly and informative and gave us a good deal on it...the car was immaculate when we saw it and it sparkled when we picked it up...we would recommend this place....He even called a couple of days after and asked if we were happy...
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
I love coming to Varsity Lincoln whenever I need an oil change. They are attentive as soon as you pull in. Without having an appointment, I usually get my oil changed within an hour. They will follow-up with you as soon if possible if additional work has to be done. They will also alert you to any possible future maintenance. Although I did not purchase this car from Varsity Lincoln, my future car will definitely be purchased through this dealership.
Stepping into a dealership, as a single professional woman is uncomfortable and feels risky because of previous dealings with other dealerships. I’ve been told many things over the years by other dealers that were nothing more than spins off truths and lofty sales lines. I ended up (finally) being very comfortable with every member of the Varsity team that I came into contact with. Jim Montroy was understanding of my apprehension and fears making a such a large purchase. He was honest, PATIENT, very transparent with me. Jim took the time to understand my concerns, answer (all) my questions and gave me solutions and alternatives. Varsity and Jim M have won me over. They have a great selection of stock and will do right by you.
Greeted right away in service Lane, very nice customer lounge area w/coffee, work stations, tv. Service staff is very professional, service advisor kept me informed on finish time and reviewed all work completed. Always a pleasure coming to HP
Hi I just like to say my experience with Hines Park Lincoln was a very good one recently I purchase a Chevy Equinox 2013 must sales agent was fantastic his name was Jeff Forman I found him to be very professional throughout the process he was courteous greeted me with a smile , handshake and and as I waited he offered refreshments .Jeff explain each document in detail before I sign he answered any questions and concerns that I may have had about the car and even after the sales purchase.
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