Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Very comfortable and smooth ride
August 12, 2018
I had a 2013 MKX and traded in for this one... Very happy I did. Love the styling, as well as the ride as very comfortable.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
July 27, 2018
Well, I just got rid of my 2016 Lincoln MKX. Here are the reasons why:
1. Driver side seat kept moving on its own for no reason...really
2. Very bad pick-up. I must have had a car with some sort of transmission problem that no one could ever find, but stepping on the gas would almost make the car stall. This was a tempermental problem. Some days it would be fine. Forget about passing someone on the highway on a Lincoln bad day.
3. When I changed gears from park to drive or park to reverse, the radio would go on
4. Computer would freeze unpredictably even when driving.
5. I have been a driver of many different cars and I know how to defrost a windshield. It was impossible to get the defrost to actually do its job. Did not matter setting,heat,AC,windows open, windows closed, recycle. Nothing worked. I had to literally use my hand to wipe the condensation to avoid getting into an accident.
6. Heating system is not balanced regardless of setting.. In winter, your feet would be on fire and you would freeze your face off.
7. Would constantly throw codes, which would magically disappear without a trace.
After many trips to the dealer, and their inability to find any problems, I gave up. Gone!
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
by Mountain Man from Sutton, WV
January 13, 2019
Like a dream come true. Has e everything I was looking for in a luxury car and more. I had owned a Lincoln Town Car in the past and knew someday I would own another Lincoln. Have been buying nothing but Ford products for 30 years and see no reason to change.
Buying our new vehicle was completely our decision. We never felt pressured by any employee. The process was quick and simple. The entire staff, from first contact to last, was very helpful in helping us find the exact vehicle we wanted and explain all the details along the way. They all carefully listened to our needs and succeeded in helping us find the best deal possible. We will definitely be back when we need to buy our next vehicle!
by RiverCityRita from St Louis, MO
December 31, 2018
Many issues-Some issues known as common to the model but Lincoln won't take responsibility. Drivers door latch faulty, shifting into park (car doesn't recognize and accessory power stays on), squealing noise under hood -8 times to dealer not resolved, rear lift gate latch randomly does not engage, dash and hood are so high that sight is limited for parking. Ride is comfortable and Backseat ride & cargo space are good for a SUV.
The car has exceeded all of my needs! It has plenty of room to accommodate for all my friends and family for all season trips like snowboarding and lake days. It came with weather tech matts to save my interior from these day trips and It has gadgets I use every day such as the heated/cooling seats and GPS . It's very spacious and has easy to use high tech accessories!
Work was done well and detail was 99% excellent due to lack of time to finish. Had to wait a couple of hours since they only have one alignment machine. I drive two hours to the dealership because I wanted quality maintenance work by experts and Volvo OEM parts used. Waiting lounge had WIFI, TV, snacks and water and a shuttle service was available for shopping, etc.
by Hank from Chesterfield, MI
July 12, 2018
I was looking for my first "Luxury" car after retiring. I found it in my Lincoln MKX. After leasing my last car, my first and last lease. I used my favorite method in purchasing a car. The MKX is two years old with 9, 650 miles on it. Paying $21,000 under MSRP is worth the loss of two years of new car smell.
by Sterlinera Crabgrass ( after Sterling Moss!) from Ft. Myers/Maine
December 10, 2018
I look at my Lincoln and smile, I get to drive it again, yeah!
I'm comfortable, feel pride in the vehicle, window view in the 2012 is very good. I feel very safe. Recently driving in a residential area a deer came out of nowhere and jumped in front of me, I was doing 30 mph, I hit the 2nd deer. I killed teenage Bambi, horrified yes. Cops were great asked me if I wanted Bambi, gave her to the homeless. My car goes in tomorrow to replace the front cowling and check for other damage. The car has been very drivable, just making sure. I love my Lincoln and
bells and whistles are many despite its age. I'm north right now and 20 degrees, I push the button for heated seats and back, and the best is the heated steering wheel, sometimes better than gloves.
This was by far the BEST experience we have had purchasing a car. Ther was very little back and forth and was completely painless. We only had to come to the dealership to pick up our truck and only there for a short time. We will for sure be back to purchase our future vehicles here. Our salesman was exceptional and caring!!!!!!!!!!
Lincoln is a great luxury vehicle
by Crlbates3@msn.com from MN
June 8, 2018
I have all features you can have on this vehicle. Love the safety features and to add a smooth ride to go with it makes for a perfect ride !!!
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
We like our Lincoln MKX
by BILL Q from MINEOLA, TX
December 20, 2018
Very nice SUV. The LINCOLN MKX has met all our needs. Plenty of interior seating room as well as cargo space. Decent fuel mileage & power.
Great Pricing and very good people. If your looking for a good deal on a car, you must check them out for sure. All of the cars were very clean and the office was really nice.
Affordable luxury car
by Devindk from Jackson, MS
September 12, 2018
This car exceeded all of my expectations! I’m typically a man that searches for well known luxury cars like Porsches or Audis, but I was pleasantly surprised by the MKX!
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