My service advisor Mark documented my car problems, explained the repair plan and process clearly and accurately. Repair to my vehicle accomplished on time, on budget and freshly washed/vac'd car delivered to me as a nice surprise.
Mark and the service team at Island Mercury are the absolute best.
I will ONLY have my vehicles serviced by Mark at Island Mercury regardless of manufacturer.
I have a 2014 Range Rover which was involved in a moderately severe accident. Ashleigh (my service rep) was terrific! She kept in touch with me during the repair process which was extremely helpful. My wife had another luxury vehicle brand as her car, when it came time to replace it we decided on a Range Rover based the merits of the purchase experience with Lenny Panzini and the service experience with Ashleigh. I am absolutely happy with this dealership and would certainly recommend it to anyone interested in a new vehicle.
My air conditioning wasn't working. In addition I needed my 36,000 check, oil change and tire rotation. Service was easy to schedule, done in a timely manner and they even provided a car for me to use. Love the service and will be back.
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