My son found his dream car on cars.com and showed us all the info about it. We went to the store and were treated very well. Our credit was not the best so it took a while. We left happy and my son even happier. Thanks.
by Esperanza and Manuel Montiel from Bakersfield, Ca
February 5, 2016
I wanted to tell you, my whole experience from start to finish was professional and enjoyable. The Denali truck we purchased is exactly what we were looking for. My husband and I would recommend the dealership to anyone looking for an excellent used automobile. In a world where we don’t always have the best experience in a car dealership, this was great. It is without hesitation that I would buy another car from Naranjo used Auto Sales. The general public perceives a car salesman to be the kind of guy you’d better watch out for when buying a used car. Mr. Pina, you’re definitely not in that category. My Denali Truck is absolutely beautiful and it passed inspection without a single comment. I got a competitive price on a certified vehicle; and every promise was met. I am more than pleased with the high-quality product and service I received from Naranjo Used Auto Sales.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I would definitely recommend this dealership to anyone who wants to purchase a used car!! Customer service is top of the life, the salesman Rafael was very professional and really helped me pick the perfect car for me.
My car said it was time for oil so I came down to Bakersfield Acura. Luis was quick to greet me at the service area and see what I needed. He was very friendly and provided updates on my car and provided an overall estimated time for the work to be done. I???ve had my TLX for almost a year now. While waiting for my car, my salesman Mario, checked in with me and took some time to chat since we ran into eachother in the showroom.
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
Just purchased a new Ford today and the experience could not have been better. Rick was extremely informative and trustworthy. I will recommend Rick with Jim Burke Ford to anyone
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.