Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
I was contacted by salesman Jadon shortly after signing up for a test drive promotion by Ford. During the test drive at Dave Smith, Jadon was very informative with all ford was offering at the time (rebates, lease buyouts, etc.) and all of the features of both the 2017 and 2018 Ford Mustang Ecoboosts. As I wasn't ready to buy for a couple of months, Jadon kept in contact and was very responsive to every question and concern I had. When I decided on a model located at an out of town dealership, Jadon was quick to assure me that they could retrieve it. A week later, after the quickest buying process I have experienced along with the lowest finance rate I could find, I am loving my 2017 Ford Mustang Ecoboost in lightning blue. Very impressed with overall experience. No nagging salesman trying to upsell you, but rather very responsive to every need.
Jim Walters is the best in the business..He made the whole buying process so easy..i bought a used fusion and it was exactly how he described it and how it was shown online..he even drove it to make sure everything was good because the car was for my daughter..the finance guy was nice and we electronically signed the docs and we were done..he did explain items we can buy to protect the car but as soon as I said no he moved along and did not by any means try to pressure me to buy anything like other dealerships..I live closer to two ford dealerships but I took the drive out to Dave Smith because of their no pressure..I couldn’t believe how fast I was in and out the dealership and on the road with my new car..Thank you jim Walters and all of the Dave Smith staff
Had my 328xi in for service just the other day and I just wanted to say that my experience could not have been any better! Special thanks to Adam O. & Tom A.- Service Manager. I will continue to keep my current and future business always with Towne!
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they take care of it. We have been having our vehicles serviced here for over 40 years and we will keep taking our vehicles there. Darren's name is not below but he gets 5 stars also.
The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were very polite and helpful. Primary contact was: Al Rosetter who is not listed below.
Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date with service. thought the service advisor that did assisted me was rude 1. service advisor did not acknowledge me when I walked through door 2. He was on what sounded like an personal call on his cellphone for about 5mins before assisting me 3. Poor customer service
Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past for my previous car. The service is always performed as expected and the staff is friendly. Additionally, the cost of service is definitely fair for the quality of work performed. I highly recommend!!
Mike Wilkinson did an amazing job with our delivery. Would definitely recommend him to friends and family. Made buying simple and a great deal on the car.
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