Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Bob helped me buy my truck in no time at all! It was easy as a trip to the store. Friendly, professional, no pressure, just an honest guy selling a good truck at a fair price. Highly recommend this place.
I HATE buying a car because of all the games you have to play. Here, there were no games. Prices are posted. Either you want the car or you don't. They will offer you a fair price for your car. Either you take it or you don't. No pressure, no games. Just very nice people who were very helpful. This will be the first place I look when looking for another car. I love that you can shop online, put a hold on the car and go and look at it when it is convient for you. None of this, "I can't promise it will still be here tomorrow." games. They will hold it up to 7 days. I only asked for 2 days. It gave me enough time to look around and decide that I really did want the car at Carmax. Love my car, loved the experience. Try them first if you don't like the car buying game.
viewed a 2013 VW GOLD TDI on internet. Emailed Rachel in internet dept. Rachel took the time to follow this car through inspection and cleanup process and called me several days later to tell me car was ready to view. I had quick walk around with Tucker in sales and then talked with Garrett Sales Mgr about pricing. Garrett and Rachel have followed up on my interest nicely. I appreciate the whole teams attitude. We remain to far apart on pricing but I gained respect for Peterson and especially Rachel and Garrett. Gary
Very quick response to inquiries, great explanation of the vehicles, features, use and differences to & against other vehicles. They were very amiable people who are very easy to work with. Lastly, they were honest, open, humble and knowledgeable. All very rare attributes in the car business.
Told Jeff what I was looking for, my price range & he showed me EXACTLY what I was looking for and drove home in it that after. Jeff went above and beyond to get me in my new car. This is the 2nd vehicle we bought from Ozzy’s. We have never gone back to the same car place, ever. We will be back when we have to replace our Jeep that we originally bought from them. Want the best? Go to Ozzy’s and ask for Jeff. Jeff is fun to work with. Remember. . . Ozzy’s Car Company and Jeff. . . You’ll drive home in your new vehicle.
We looked for weeks for a vehicle with good gas mileage, low miles, and a handful of other needs. Went in on my 30 min lunch break they had a car we liked, test drove it, no hassle or pressure. My girlfriend called made all arrangements over the phone I went paid and Yarri even delivered it to my house so I didn't have to leave my truck and figure how to get it home. Will buy my next vehicle here. Very happy customers here
I went to test drive a car I had seen an ad for. Once I arrived, Yuriy took care of my request a test drive. I asked to think about the purchase over night. They were very accommodating. I did make the purchase the next day after a deal had been reached. I was very comfortable with the purchase and confident in the vehicle that they will back me if I have any issues.
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