Purchased a vehicle just over a year ago, staff was exceptionally nice which made the buying process easy. I now take my vehicle there(and only to Hendrickson's) for regular maintenance. The service staff is also exceptionally friendly, and it's never been more then an hour wait. Thank you for all your hard work, it truly shows.
Our heating and cooling system completely went out in our Grand Caravan. Our Thanksgiving at my Mom’s house in Ft. Wayne was in jepordy. Rose worked hard to obtain our warranty information. Dan moved the schedule around to fit our van in before Thanksgiving. We were even given a loaner van to drive while ours was being fixed. Right at 5:00 pm the day before Thanksgiving Dan called me and said your van is ready. Our Thanksgiving in Ft. Wayne was saved!! My entire family is greatful to Rose, Dan, and anyone else who helped make our Thanksgiving special. God bless you all.
Have had oil changes done and other warranty work done. Service dept has always been friendly, helpful and efficient. I live out of state with a summer home in the area and choose to have my work done there vs in my home city because of there customer service and work!
Brad Howell Ford made our shopping experience for a new car the easiest it's ever been .we were treated fairly, all of our questions were answered and we got a great price. The service department at Brad Howell Ford is amazing they do everything they can to make your life efforess. Thank you Brad Howell Ford. We will recommend you to everyone...
In search of a newer vehicle when mine was not drivable due to fuel pump issue that was leaking, I stopped in at this dealership to check out a vehicle that I found on line. I was able to get assistance quickly and the salesman I talked to was friendly and helpful. I was also shopping around other dealerships but was not getting the help I needed so I called Cole back. Out of all the dealerships I went to, this one was the only one that I fealt that they cared about my situation and that they weren't going to take advantage of it. I found all the staff in the purchasing process friendly, knowledgeable, and genuine. I am now the owner of a beautiful vehicle for a fair deal. The overall experience was enjoyable. I would highly recommend this dealership to anyone.
Welcoming. Professional. They listened and delivered on what we wanted. Service center thorough and trustworthy. Heart warming environment. Greeted with our names every time. Treated like family what more can one ask for? Dealing with this dealership is comfortable and easy. Thank you for your approachability and understanding at all times.
Steve and the guys at Brad Howell Ford went above and...
by dwtill01 from DealerRater.com
October 26, 2018
Steve and the guys at Brad Howell Ford went above and beyond, and made the experience of purchasing a new vehicle extremely easy. The entire experience was terrific, from the initial meet and greet, to the delivery, they made my wife and I feel at home. Thank you Steve, you have earned a customer for life!!!
Awesome experience, Garry and Greg and the whole staff that helped me and my wife out went above and beyond. Highly recommend this dealership for your buying experience
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