I was interested in a car at LCM. When I got there Barry gave me the key and a plate.
I asked him to figure out the total while I was test driving. When I came back I liked the car and the price, so I bought it. Couldn't have been easier.
I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced.
I went in looking for a good deal on a vehicle and had several dealers in mind at the time. It was later in the evening so I met with Gary Deibert. He put a deal together on a few vehicles and promised to beat any other dealer around. The next day I was contacted by Scott Keath... both gentlemen came up with a deal that satisfied my wants and never pressured me at all. It was a great experience and i was very pleased as I drove away with a new 2018 Punk'n colored Jeep Wrangler Unlimited Sahara with matching hard top!
Easiest and most pleasurable experience I've ever had at a car dealership! I leased a CX-3. Contract and salesman were both straight forward, all negotiations went as promised and Zach, my salesman, went out of his way to locate the vehicle I wanted. Absolutely recommend Scott Mazda!
Nice place, but they were a little slow to respond to my inquiring, I sent them an inquiring about mid day for a car then left for the dealership on my way home from work with no response. Maybe its unrealistic to expect a reply in hours and not a day, but I was hoping to hear back sooner. Turns out we couldn't come to agreement on the car price and my trade in. I ended up buy a nicer car at another dealership for less money but I would try them again in the future.
My wife's Mazda 3 lease was expiring and needed to get a new car. We decided not to lease but to purchase. We wanted to look at Mazda CX5, Kia Sorento, and Subaru Forrester. We started at Lancaster Mazda becasue that is where the lease was contracted Emily Shaub was our excellent sales person. We explained our situation and beginning to shop. We also told Emily the features we wanted in a new vehicle. She recommended the CX5 touring model. Emily is knowledgeable, professional, courteous, and listened to our needs. She also included my wife in the conversations because after all, a joint decision. The most annoying part is the negotiations back an forth. (Note: it took 3 hours for the lease price to be agreed). Emily came back with a very respectable offer. One counter bid later, the contract was signed. The price agreed to eliminated our need to continue shopping at the other vehicles.
Much of this was again to Emily listening to our needs and matching the perfect car / model to us.
The only thing I would changed would have not waited for the dealer prep to be complete. I would have asked when it would be done and returned. This is only a minor inconvenience because it was only an hour.
Since owing the CX5 it has exceeded my expectations. I am getting excellent gas mileage and enjoy driving the car.
If anyone is interested in a Mazda, please visit Lancaster Mazda and ask for Emily Shaub, who deserves a raise.
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