I had an Auto Shop do the repair on the wrong side of the car. It was a minor repair but they still charged me.
I took it to Scherer Mazda and told them about the experience and asked them if they sold the auto shop the part. They did but the Parts employee was fantastic! So, while I went to schedule my routine maintenance appointment in Service, he actually called the auto shop and made sure they are not going to make me pay for their mistake. I am getting the car fixed again next week.
It is stuff like this that makes Scherer Mazda stand out from the rest. I have never had a bad experience with these guys. I will definitely be back.
This is the 3rd vehicle that my family has purchased from a Jimmy Scherer owned facility.
I worked with Tim Simpson. Tim was really patient with me as I asked many questions. He was thorough, and if he didn't know the answer to my questions immediately he did the necessary research to find out. The purchase process took several weeks as it was difficult to locate the trim package that I wanted. He eventually found a winner for me. Zoom Zoom!!!
I have not yet experienced the service department at this dealership, but we were treated properly at the other Scherer owned dealership that we visited.
Very comfortable working with Chris and Bill on the purchase of my new 2018 Silverado!!!
Good deal, I have been buying vehicles from them for over 20 years Great service department also.
Kathy is great!!!
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