No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them .
They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out and was super knowledge. He didn't give any uncomfortable high pressure sales pitch either. Ash came in later on in the deal and helped negotiate to the payment I was comfortable with. The process was seamless and I felt like family by the time I left. I definitely recommend this business to anyone looking to get into a jeep. Great prices and selection. Thank you Doug and Ash - I'm a very happy lady!
Tienen muy buen servicio y los carros están padrisimos, y es la mejor agencia de Escondido. Aparte hay muy buena atención para el cliente me encanto la señorita Rubí como atiende me ayudo a escoger mi carro y quede encantada.
Oh man, what an awesome experience! I woke up at 4am on 10/27/18 to start my walk to Carlsbad from Pacific Beach. Upon my arrival, I got the pleasure of working with Paul Guardino who is in the Internet Sales department. Btw, kidding about the walk . Paul helped me in buying a new 2018 Mazda6 Touring. This man knows his stuff. He was very knowledgeable, patient, and transparent throughout the whole transaction. He also went above and beyond with his hospitality and giving me information on which I had no idea of at the time. They need to give this man a promotion!!! Also, throughout the process, I met Ron Pitkin, the Sales Manager and Mike Lauzun the Finance Manager. These guys were friendly, helpful, and I'm glad they had a sense of humor. Let's not forget to mention how friendly the rest of the staff was either. Between meeting these three superb individuals, and the rest of the staff. I felt like I fit right in with these gentlemen and almost forgot I was buying a new car. Without a doubt, this was the best car dealership experience I've had.
As a women buying a new car is always a bit overwhelming. It seems that a lot of dealerships still have that good ol boy attitude. This is my second purchase of a new car/SUV that I have purchased myself as a single women. I have always felt he need to bring a male with me to be taken seriously While on the search for the SUV I purchased the proof was in the pudding, as soon as we got on the lot of most of the dealerships the salesman went straight to the man I was with and started asking him what he was looking for. That is so very frustrating as a women. However I went to Carlsbad Mazda and David Salow
was great, start to finish. He really listened to me found what I was looking for and we made the deal. He even would make a house call if needed regarding you vehicle . I bought the Mazda SUV CX5 Grand Touring 17 and love it and the way everyone at the dealership I dealt with.
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