Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
The staff in the service department is always efficient and courteous. They take care of my vehicle and keep it in tip top shape. They even fit me in when there are emergencies that need taken care of, right away!
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
We worked with Sam to purchase a 2016 Tahoe LTV. He worked with us to deliver a great price and great service. I lived outside the area and they had the exact vehicle i was looking for. I asked questions to confirm the options and the quality of the vehicle. Sam was responsive and everything seemed in order so we made the trip to purchase the vehicle. When we got there the vehicle was detailed and ready for us. It was the exact condition that was described and we completed the purchase. The process was smooth and everyone there was courteous and professional. I would recommend Sam and the dealership to others.
I went to several different dealerships and was treated very poorly.
I stopped in to Medina Auto Mall.. Right from the beginning they were very friendly and answered all my questions. Me and my wife ended up buying a used van and we would definitely shop there again.
The buying process went on as planned. The Manager seems to be trustworthy. But the service of paperwork was too slow and not o sure. Well it is done but the Title deed is being expected. One is told when one pays cash it will go fast. Yet to be seen.
My salesman Vern Petrea Jr. went above and beyond to make sure I understood all the features on my new purchase. I showed up on a motorcycle and the weather was getting bad before I went to pick up my new car ,and Vern went out of his way to come to my house and pick me up , and bring me in to the dealership to pick my vehicle up. I wanted to say that I really appreciated the way he conducted himself. There was no hi pressure sales and I think I tested 7-8 used cars and he took the time to make sure that I knew about each vehicle..He was very professional and courteous in every way. I wish there were more salesmen like Vern.Thanks Vern for the Awesome Experience in purchasing my new used vehicle.. Jeff Smith
Found a 2010 Accord in almost perfect condition - Bruce Elliott made sure the car was safe for our new college student and put an extra polish on the outside - that car still sparkles. Marla Franklin showed us several cars until we found the one we wanted - she was a pleasure to work with. This was a great experience!
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 24, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
I had an excellent experience. I came in looking to test drive a vehical I had seen online. I loved the vehicle after the test drive. Don was friendly, helpful and stra
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