My husband and I went in last week for a recall and they got us in and out with out an appointment . Michelle and phill I believe we’re definitely great at getting us taken care of so we could go on vacation! Will be returning !!
Great place to buy a car from...
My husband got his car there and after we seen we got a great deal we went back a month later and bought a mini van for the family... Thank you Broadway Auto Mall and your team...
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
I just leased my second vehicle at this lot yesterday, and let me tell you, everyone here is awesome! Larry Rose, Kameron Huffman, and Rocky Ram are all THE BEST and each one of them went above and beyond, and bent over backwards to make sure I was happy with every detail of my lease. I will definitely continue to travel from Lexington to Frankfort to do my vehicle business. And, will most definitely be referring family & friends here as well! Thanks so much guys! You really did make us feel like family!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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