After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn.
I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i appreciate you making my purchase pleasant and pressure free!
Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU!
Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit. He patiently explained all different options for the vehicle and helped us choose the right model. He even drove to our home to set the garage door codes. He sets high standards for customer service. It was pleasure doing business with Mickey. Dan, who is the finance manager at this dealership was very friendly and knowledgeable and explained in detail about various warranties.
Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs. Dan, the finance manager patiently explained every step at the closing.
First of all, many thanks to Micheal???s help on getting us a new car! Frankly speaking, we were going to the dealer just for a flat tire instead of leasing a new car. But Micheal???s personality attracted us and the price offered was unable to refuse. We were impressed by Micheal???s amicableness and Eric???s knowledgeable response on leasing terms. It was a pleasant experience indeed!
Thank you so much to the service team from 🇨🇦 Can...
by Thankful Canadian ???????? from DealerRater.com
June 11, 2018
We were in a unique situation of needing parts and service for our R350 to continue on our journey home. With two kids in tow, Beth, Jelani, and Shawn accommodated us with a vehicle while servicing our vehicle as quickly as possible. Thank you for making this stressful situation a little bit easier 👍🇨🇦
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.