We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I contacted Joe Machens through Cars.com inquiring about a used vehicle. I told them I lived 2hrs away. They said they would work with me as much as possible. I had a trade in vehicle too. All they asked for were pictures of the car and the VIN and they gave me a trade-in offer. The deal was worked out to it's fullest extent. However, the timing wasn't good enough. I decided to wait a few months for taxes to come back. The amount of help they provided and the professionalism exuded has been the best I have seen in my life so far. I will return to this dealership when the time is right.
Great experience with Univ. Subaru! I bought a "Trade in" car through Cars.com and they bent over backwards to make sure I was happy. Even after we found a discrepincy between the original cars.com price and the dealership price, they honored the Original Cars.com price. They didn't make much money off my deal, but they still treated me like a high roller. I will DEFINATELY be working with them again. Great bunch of people, very low key and NOT pushy.
We have always been pleased with the service department's staff. Always polite, helpful and ready to go the extra mile.....especially Ben Grajeda (Service Advisor) on the last two trips to this dealership.
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