Patient, Kind, Respectful, Personable, Genuine
October 23, 2016
Mark is amazing and he made buying my new Mini a wonderful experience.
My old beloved 1998 Honda CRV had come to the end of its days and I began looking for a smaller more economical car last winter. I visited many dealers of many types of cars and tried out many different makes and models. Overall I became discouraged by the lack of product quality I was seeing as well as a growing aversion to dealer spiel .......Then one afternoon I drove past Import Motors on the way home from work and I thought what the heck I'll go in and drive one. I ended up sitting and talking with Mark about Minis for the rest of the afternoon! He listened intently to what I was looking for and I learned all about Mini Cooper history and evolution, the different models and which one might work best for me. He has a wealth of knowledge of and experience with Mini Coopers as well as an enthusiastic affection for them. He even drives one!
I test drove some of the models on his lot and I was hooked! I knew my next car would be a Mini! The drive was quiet, smooth, comfortable, and responsive. The car is beautifully designed with lots of clever features and even some special ones that will make you laugh! It was sooo much fun! Unfortunately at that time Mark didn't have any models with the specific features I was looking for but said to check back again, he had new inventory coming in all the time and I had time to wait. In the mean time I became Mini obsessed- I interviewed Mini owners wherever I found them: at gas stations, in parking lots, even rolling down my windows at traffic lights and I found only product loyalty and ...many of Mark's repeat customers too!
I visited a Mini Dealer out of state once to look at a model that was close to what I had in mind but soon realized that I had made a mistake, not only because the distance would make dealer support untenable but given my personal experience of Mark and the fact that I had discovered he has the respect and trust of a large community of customers that I prefferedr to purchase a car from him. So I continued to wait and then this summer, two weeks before my Honda's registration expired, I drove past Mark's Dealership and there was the car I had been waiting for, fresh off the truck!
Working with Mark has been a dream. He has been so helpful making sure that my Mini got inspected and any repairs needed under my warrantee were made. Facilitating any exterior touch up work so my car was pristine. He even sat patiently with me while I muttled thru the owner's manual. He even made suggestions for getting winter tires with rims so that my car will handle better in the snow and have less salt damage. If it were an option I would give Mark six out of five stars!
So I have this new fun adorable Mini that I bought from my wonderful local Mini dealer named Mark. What's not to like about that!