I was treated very well at Mini Baltimore County. Jason Rourk and Jake Mays took very good care of me. They answered all my questions, let me drive numerous vehicles, brought every vehicle out that I wanted to see, answered my financing questions, accommodated my husband on a separate visit and worked with me to get the Mini that was just right for me! After I bought it, they both spent time going over the entire vehicle with me. It was a very pleasant car buying experience. They also made it very clear that this was just the beginning of my Mini voyage! They will be available down the road not just at the time of purchase.
I was very pleasantly impressed by the professionalism of the staff from the MINI of Baltimore Co. dealership. I would like to recommend Jason Rourk who was particularly helpful, knowledgeable and pleasant. Overall, great customer service.
Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough not all of them pertained to my reasons for service that particular day and genuinely cared about my vehicle and any concerns I had. My maintenance and repair were completed in the estimated amount of time. When I asked about a particular maintenance issue he honestly advised me that while it could be done at this time, it wasn't necessary and would be costly.
We purchased our third MINI from Jason Rourk at MINI of Baltimore. He sold us our previous MINI only 8 months ago. Jason is an outstanding motoring advisor whom we recommend highly to anyone wanting to purchase a MINI. Once again thank you MINI of Baltimore and Jason Rourk for exceptional customer service and the personable treatment during the purchase of our latest MINI!
Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took the time to research for parts and find the answers to all my questions. Wonderful experience every time.
I am constantly very impressed with the service provided by MOB, especially the outstanding work of Yoni Baron, who has served as my service manager for the two mini's I have had. I find Yoni to be very accessible,listens well to my concerns, and is always ready to accommodate what I might be needing. The work is always done as promised, and his friendly demeanor contributes to my feeling that I am part of the mini family, not just another customer. He is honest, a straight shooter, and delivers on his promises. I trust Yoni, which is not always the case in this business. I sometimes even stop to get a car wash just to touch base with Yoni and say hello. The car wash is nice also. Overall I think MOB is fortunate to have him as their representative, as he stands for all that is good about customer service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
I had the best experience at Hampstead Pre-owned….I really wish I would have found them earlier on in my search for a car; not only do they have such a wide variety of cars…but the best thing is that from the minute you walk into the shop, they treat you like family. I worked with Brian who was so friendly and so easy going. I test drove everything I was interested in…and then test drove again :) He answered all of my questions and just was so incredibly down to earth.
They made the process of signing the sale paperwork so seamless and easy. They made sure I understood everything and even made a follow up call to make sure all was going well.
I will definitely be recommending them to friends and family and when I am in the market for another vehicle I will be going back to do business with them again. I cannot reiterate enough how fortunate I feel having found this place.
Peter and Kenny are great. Peter's knowledge of the history and details of the marque were impressive, and Kenny is an ace mechanic. Very transparent and easy to deal with- didn't try to hide anything and were very up front about the 'warts' on the car we finally bought for my son. Selection was good (they even had a few manuals - but one fewer now!) We've had the car for a couple months now and have had zero issues (other than my son wanting to polish the paint off the car.) Headed off to its first track day in a week and we're expecting a trouble free day.
The only negatives:
- their stock is not all in one location, so if you have a car you are interested in from the website, give them a call and let them know when you'll be there.
- facility might put some people off, but get past it - these guys are good
- they can be slow to return phone calls
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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