Good experience. Friendly staff. Did not purchase.
by Tracy from Stafford, VA
October 23, 2018
Good experience. Friendly staff. Favorable vehicles. Did not purchase the vehicle but would go back if needed to negotiate the purchase of a vehicle at the right price.
Small SUV with a lot of bang for the buck!
by Tamra from Macungie
January 7, 2019
Love this car! Handles great; smooth ride. Only is a 4 cylinder so it starts out slow but has a lot more pick up than other 4 cylinders I've had. Interior is comfortable and has all I need (not a lot of bells & whistles but that's not a priority to me). Best part about this car is that it has 4 wheel drive.
After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
mediocre at best
by MeganKm from Grande Prairie, AB
December 10, 2018
Spacious, that's about all the good I have on it. I have the 2.4l and has a serious lack of power, gas mileage is subpar, when it is cold outside (-20 or colder) the oil overflows so is a pain in the winter, has good warranty that is another positive however my local dealership/service department is not good to deal with. I think the sport/more powerful model would be a better buy, my fault for cheaping out!
Bought my first car from here and Scott Riley helped me out! They were so fantastic, really worked with me and helped me find a great car! I never once felt rushed or forced or like I was asking to many questions! I would definitely recommend Scott for quality customer service and this dealership for quality cars. Thanks again guys!!
by JessJackson from Arlington TX
January 2, 2019
For short distances decent car gets from a to b but that’s it. Gets good gas mileage. Didn’t come with any extra features. I had to put them in.
Very good customer services Sales staff excellent Scott Riley fantastic communication skills from once you enter the Dealership they welcome you with open arms I will recommend Shirlie Slack Auto motive dealership 100 % customer satisfaction.
by OSVALDO SPORT FAN from YABUCOA
December 4, 2018
COMPARE WITH OTHERS VEHICLE IS EXCELLENT FOR MY HUSBAND AND FAMILY INTERIORS VERY COMFORTABLE . FOR ALL ROADS IS VERY CONVENIENCE AND ECONOMY IN GASOLINE.
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
Good riding vehicle for the price
by Impressed consumer from Hamburg
January 8, 2019
Smooth riding comfortable vehicle capable of bad weather driving with very good gas mileage. It's stylish and yet functional for multiple needs.
I like that one can choose different transmission modes depending on the driving conditions.
Found a used car just listed that fit our needs that was fairly priced. Called the dealership, spoke with Scott Riley and he held it for us. Drove 1.5 hrs to see & test drive it. The car was just as described and we ended up driving it home that day. Paperwork went very smoothly. This was such an enjoyable buying experience! Thank you Scott for making this happen.
I wanted a solid reliable car, and I got more!
by Outlander, fan from Forest Lake
January 1, 2019
I bought my Outlander after being ignored by the competitors and I am so glad that they treated me bad. I made my purchase at White Bear Mitsubishi and they have done nothing but make owning this car a dream! For the 2017 Prom season my son used my Outlander due to the blizzard that showed for the big day. He spent the day pulling his friends out of the ditch and getting them unstuck. The Outlander carried on like it didn't care about the snow at all. Forward to 2018 and we used the Outlander for backpacking, and hunting season. We were in areas that others had to be pulled out of and the Outlander walked through it again like there was no issue. This car just keeps going without any issues. currently I have 35000 miles on this car without a single issue.
This is the best dealer I have ever been too! I always stress out so much while shopping for cars. I am in sales, so I know how things work. This makes it even harder for me to be in a high pressure sales environment. My husband and I went to Buick expecting to be stressed out. But let me say, our experience was AMAZING!!!! They were able to do things other dealers couldn't do, as far as a trade in is concerned. Got me into the car I wanted. Broke down all the numbers for us, and showed us the break down. Explained it all in detail. Needless to say, I drove away in an amazing vehicle, at an excellent price. And within a week my husband went back and got himself a vehicle as well! Jerry is the GM there and let me tell you, I will recommend him to anyone I run into looking for a car! We also did business with Layla and John! What amazing people. What an amazing experience! I will never ever purchase anywhere else!
Great SUV, not too big & not too small.
by PHXAZ from Phoenix, AZ
January 3, 2019
I’m 6’03” and had plenty of leg room for my frame. It has plenty of cargo space with the ease that the seats fold down. It handled well and is an ease to park.
Hassle free and easy! I did not feel pressured at all. Every thing was explained to me. All the staff were welcoming and very friendly.
This Car SIPS Gas!
by Impressed Driver from Phoenix, AZ
January 12, 2019
Amazingly, this car's first tank-full off the lot garnered 37.5mpg! I began a fast and furious city-driving job thereafter and now, after two more fill-ups, it's holding at 34! Never expected such a conservative little engine to provide immediate acceleration power when needed. It's difficult to maintain the speed limit because it just sails! Highly recommend this car if you're looking to save on gas and quick maneuverability in trying situations. Can't wait to try the open road.
Josephina got me in a car so quick I wasn't even ready great service she definitely can get you a nice car stop by and see her will definitely be going back
EXTREMELY SAFE. COMFORTABLE, DRIVES EXCELLENTLY,
by AMMOLI from COWICHE, WA
January 11, 2019
FIRST ONE WAS T-BONED AND FLIPPED TO ROOF 3 DAYS BEFORE FIRST PAYMENT DUE. NOT A SCRATCH, BRUISE, NOTHING HURT! HAD GAP INSURANCE, GOT REPLACEMENT 4 DAYS LATER. HANDLES GREAT, V6 HAS VERY GOOD POWER, VERY COMFORTABLE, AMAZING LEG ROOM FOR MIDDLE ROW.
Took a week to hear from them. Was about to give a 1 star review. Finally talked to someone about a truck I was interested in. I was informed the truck had significant rust. Saved me a 2 hour ride. Thanks
Best car I ever owned, period.
by dragonbat from Randolph, MA
January 7, 2019
It is a wonderful car. It fits like a glove. Smooth ride. Bluetooth works perfectly. Get in and out smoothly. Recommend this car to anyone who loves driving.
I liked capital motors they made it so easy for a 19 year old person to understand the buying process easy
Nice vehicle only missing a few bells and whistles
by Wallym from Bracey Virginia
January 3, 2019
I had a Mitsubishi Galant previously had 217 thousand miles. That was a reliable car so I decided to stay with Mitsubishi. Like The Outlander comfortable ride easy to get in and out of. Has almost all the bells and whistles you'd want.
My experience at Universal auto sales was an amazing experience. Sam was professional and understanding to my immediate car needs. The prices are very reasonable with a nice selection of cars. The progress was quick and stress free. I would definitely recommend this place for others as well as return for future needs.
by SamsonSun from Greenville, North Carolina
December 22, 2018
I love this car. It always runs great and very reliable. Never give me any trouble. It is the best car I ever had. I have it for 10 years. very good car.
After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!
I recently bought a 2014 outlander sport
by will1000 from pgh pa
December 17, 2018
as a collision tech, this a good get around town car for a 2.0 with the cvt took a day or so to understand,good safety rating good mileage,
I LOVE MY TRUCK! I NAMED HER CHANTILLY I LOVE HER THAT MUCH! I'M A 45 YR OLD WOMAN WHO DOES A LOT OF DRIVING AND THIS TRUCK IS THE BEST TRUCK I'VE HAD! HANDS DOWN BOUGHT IT AT 170,000 MILES. JUST HIT 210,000 AND SHE STILL DRIVES EXCELLENT. GOOD SOLID SAFE TRUCK. NEVER STUCK DRIVES THRU INCHES OF SNOW NO PROBLEM. THANK YOU MITSUBISHI!XOXO
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
One of the small vehicle I had
by Erik Mitsubishi RVR from weyburn
August 16, 2018
This vehicle was actually an RVR but since they were totally the as an outlander sport in USA.But it is an RVR here in Canada.This is way perfect for a small fanily.Great for winter driving and fuel consumption was so cheap.This is a way to go small Suv.
My truck was repaired on time as promised, and the work was done right. My service advisor Joshua was great. He let me know what the problem was, how much the recommended repairs would cost, and when it would be completed.
good value for the money
by aurea from chicago, il
January 7, 2019
This car meets our need /purpose of our purchase. It is fuel efficient and easy to maneuver. Interir design is minimal but properly laid out for ease of use.
very nice place had friendly staff who wasn't overly pushy with the sales pitch.
Worst car we have ever owned
by Never again from York pa
November 7, 2018
The car is severely under powered. 23 mpg is the best we have gotten. The transmission does not work properly, constant smell of burning rubber. Leaks coolant unknown location. Vehicle has been to the dealer many times of which is always a fight to get things covered under warranty. Rear wheel bearings and axles both sides went bad at 59000 miles. Timing is not correct. Idle in cols weather is too high until warm. Making the vehicle unsafe to drive. All maintenance has been done on time or early never late.
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