I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The service was good at first but after I backed out, they just ignored my request to get deposit back... The sales asked me to talk to front desk and front desk asked me to talk to sales. Very disappointed.
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Let me start off by saying that I wasn't able to purchase a vehicle from RPM due to paperwork issues that were out of RPM control and mine.
To be perfectly honest with you I was scared to death that they were going to rob me blind because we're in different states and I wasn't able to view the vehicle in person. I was going to buy the vehicle sight unseen.
I prayed on it and put my faith in GOD and let me say that "Junior and Marcus" were not only HONEST, TRUST WORTHY and FAIR they were HASSLE FREE and the BEST car salesman I've ever dealt with. I regret not being able to complete the deal.
If I'm ever in the market for a new/used car from CA I'm checking RPM first, and I suggest you do the same¿¿
I was looking for a bmw, and after searching the internet for a week, I found one at RPM. The process was very easy. I called and made an appointment, went in and test drove a bmw 750. It was amazing, I loved it. The negotiations were easy, Frank the finance manager got me a great payment. The rest is history. Best and easiest purchase I've ever made! I recommend RPM to anyone looking for a great used car.
Great from start to finish. Got me exactly what I wanted in terms of vehicle and monthly payment. I was even able to add an extended warranty without a bump in payment. Great crew here a must to see. Thanks guys
Just want to thank Tom at Autosource in Banning California. Thank you for giving me a chance even with my low credit score. You never doubted that you would get me into my truck, thank you for giving me this opportunity! I'm a very happy girl. Buying this truck was so smooth hassle-free met with big smiles and welcoming personalities thanks again and see you I'll see you soon
I purchased a used vehicle via the internet. I flew out to California to finalize the paperwork. The team did a great job on resolving an issue that occurred during the finalization of the sale. I highly recommend this team.
Best service ever, I will never go anywhere else. Bad experiences at other Nissan location but not here. I will definitely be back for my next service again.
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