I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
Just bought used Toyota Camry from Cowles Nissan. The salesman name Rusty was very honest professional answering every question we had just the best salesman I had ever encountered. He has many years of experience. He didn’t pressure us to buy the car. He was very patient with us and very knowledgeable of the cars and everything we were asking. If you need to buy a car I recommend going to Rusty. Thanks for everything Resty.
Wonderful Midsize SUV
by Mike P. from Myrtle Beach SC
January 9, 2019
Have the Murano AWD. Very comfortable, quick, and quiet. Looked at the Highlander, Pilot, and Sante Fee. This was by far the best of the group.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
went very well thanks to service rep Brian Sturman who handled my visit vey professionally as always for the last 23 years+ regards Bill Naatz
A great road trip car
by Strembicki from Saint Louis, Missouri
January 7, 2019
I've had a lot of Nissans, one Xterra, two Pathfinders, two Rogues, and now this is my third Murano, oh yes, and a 1979 280ZX. I got used to the CVT transmission and if you can get over that, you'll be fine with the Murano. My Murano is an SL AWD so it has plenty of tech in it and its a very comfortable car on the highway and lots of room to spare.
Bought a used car from Passport, I found a set of light covers were missing for off-road lights. These are required in my state. I was told they aren't required in MD so it's my problem. Which is what I expected. Customer service is a thing of the past.
Outstanding vechicle Im so happy I purchased
by Tim from Clifton Park, NY
January 4, 2019
Love the style and comfort. The overall features are what we need and more. Beautiful to look at and to drive. Very happy we purchased.
Well the only thing I would like to say is Easterns took me in just like family. They where the best ever and my car buying experience was the ultimate,mind blowing experience if my life time thus far, everyone was gracious,professional,I would like to say Mr. David Carter was outstanding and I'll never forget May 6th 2017 ,best day ever, Thanks Mr. Carter for being the go to guy. Ms Wanda Fortune
Great efficient sporty crossover
by AT from Highlands ranch , co
December 23, 2018
Car has a peppy feel to it, sporty and efficient for all my needs , room for the kids, cargo room in trunk and reliable and safe . Smooth drive too.
My car buying experience at King’s Volkswagen couldn’t not have been any better.....Mostly because of Ignacio Rada....he made the whole process a lot smoother. He is a friendly, upbeat, and honest person who does anything in his power to get you what you want. He does his homework telling you about the latest features of the car you might want to buy. He was always available and willing to go out of his way to work with me. Even picking me up to make my purchase. He followed me throughout the whole process making sure I was taken care of, being there every step of the way.
He genuinely cares about his customers. I am sure the rest of the sales staff is just as professional.
Would definitely do business with them again if I need to.
Great place to buy a car.
Most beautiful and fantastic car I have ever bough
by Carol loving her Nissan from West Bend WI
January 9, 2019
Has all the bells and whistles I could ask for. Drives extremely smooth,very happy with every facet of the SUV Would highly recommend this vehicle.
They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could
SO COMFORTABLE AND STYLISH
by MarionB from OcalaFL
January 5, 2019
EXTRAORDINARILY COMFORTABLE RIDE, ALL THE AMENITIES, SO MUCH ROOM. THE VEHICLE IS BEAUTIFUL, I FEEL LIKE A WEALTHY PERSON WITH THIS BEAUTIFUL MURANO. THE BACK SEATS ARE SPACIOUS AND THE REAR CARGO AREA GETS EVEN LARGER WHEN YOU LOWER THE BACK SEATS. YOU WILL LOVE THIS CAR
I think my rep was Justin. He was very polite & informative. Also, the young man took me to Bog Lots & Kohl???s & he was very friendly & polite.
Best Mid-Size SUV on the Market Today!!!
by DVD from Oklahoma City, OK
January 11, 2019
I own a 2018 Nissan Murano Midnight Edition. This edition has all the options available but I did not want the moon-roof option. (Didn't care for it). Once you shut the door and sit in the drivers seat, you are shut off from the outside. It is extremely quiet inside the suv and drive noise is very minimal. First thing you will notice is the quality of the interior which Nissan put soft leather on everything. It adds a level of luxury that you see in high end suv's. I did test drive a Lexus RX and enjoyed the drive but ABSOLUTELY DISLIKED the interior setup. I loved how Nissan set up the interior electronics compared to the Lexus RX. It's ease of use and navigation of your buttons is perfect! I commend Nissan for this user friendly way of control. (Lexus, gives you a mouse to use for navigating your display) Yes you heard me correct!!! LOL. Not to mention the Murano's Exterior design is superior and has a look of moving when standing still! The drive is also very responsive with 260 HP and 0-60 in 7 ish seconds. I have the AWD version and I will never go back to rear or front wheel drive only. Fantastic handling in snow and raining/muddy conditions with 21/28 city/highway mpg. I also enjoy the 11 bose speaker sound system and the sound in the vehicle is great if you are listening to high treble type music, but if you enjoy low bass type of music it misses the mark a bit. In addition, I am particular over the headlights in any car and purchased very bright LED (Low-Beams) so I can see the road better. Overall, I absolutely love my Murano with the options Nissan provides at a very affordable cost!
Wow, I experience amazing service from the beginning to the end. I will always being my truck to Bowie for service. When I???m ready for my next truck I will come to your location. The staff was wonderful. If I could have given more stars ?? I would!!! Please thank every staff member who worked on Saturday for me!
I brought my car to the service center at 7:00 am for a oil change and tire rotation, the waiting area was very clean and welcoming, the staff was very professional and once my car was finished the technician came and explained the multi point inspection and how my car check out, I was informed on my next visit what I need to have done, I was in my car driving to work by 7:35. This was my second visit at that location and it will not be my last, and yes I would recommend Nisan of Bowie everyone.
Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all
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