Used Nissan Murano for Sale in Lockport, NY

Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿

Love the car except for the wind noise from the sunroof! Nissan dealer said they would fix it then said it was normal after I purchased the car !!

Great people great place. Sales and service people are the best!!

The only reason i gave 4 stars was because as soon as i left the dealership i had a check engine light come on. But they fixed it right there on the spot. But i love the vehicle so far. Plus with all the extra features it feels like im driving a luxury car.

I usually avoid dealerships (for a variety of reasons) but when three warning lights came on the dash of my Rabbit, I figured I'd better bring it to the dealer on the way home from work. I couldn't believe that I could name a time--that day-- and they were able to accommodate me. I was very pleased with the experience. Tony, the service mgr, was very friendly and efficient. The facility was sparkling clean (well, it is new) and I enjoyed a fancy coffee while watching the news. By the time I'd taken my last sip, my car was ready. I will definitely be back, having revised my opinion of dealers, haha.

We’re so happy with this car! It’s been built for complete comfort, with exceptional safety and innovation, and all while being wrapped up in eye catching style. It makes driving fun again, and with it’s impressive power and all wheel drive, we’re looking forward to it being a part of our family for many years to come.

Here's the deal - we purchased a 2015 Nissan Rogue from the guys at West Herr Nissan Williamsville. Unfortunately, we started experiencing problems with the A/C unit in the vehicle. We took the vehicle to the dealership to have repairs done. The dealership tried to get it to work but to no avail. It went back to the dealership 5 times in the 7 months we owned the car. Long story short, the dealer was unable to fix the problem and West Herr and Nissan Corporate were absolutely awesone. It did take some paperwork and about 6 weeks but West Herr and Nissan Corporate replaced our 2015 Nissan Rogue with a 2016 Nissan Rogue. Special thanks goes out to Mike Tepfenhart, Aaron Sawyer (WestHerr) and Amberly Bradfor (Nissan Corporate) It is refreshing to know that someone stands behind their products now a day. This is our 6th nissan vehicle and I see no reason to change from them. My daughter's lease on a 2014 Nissan Sentra is coming due and we will be going back to see Mike and Aaron. If you need a new vehicle or a new used vehicle do yourself a huge favor and go look these 2 guys up. They will take good care of you and get you what you want at a price you can afford plus they have a great corporation standing behind them. Thanks again, Mike, Aaron, and Nissan and we will see you soon.

Wow this was one of the most comfortable cars I've ever owned as well as my first SUV. It had a V6 so it also had plenty of getup and go on the highway. We fly a lot but have driven this to Florida multiple times and our rears were NEVER uncomfortable or tired. I actually traded this in on an Infiniti QX30 and we regret doing that by a mile. For the price point, Nissan knocked this one out of the park. It's soooo comfortable, lots of room, confident while driving on mountain roads, we all really miss the Murano. Luxury for less.

10/9/18 Buying experience of my used 2012 Chevy Silverado truck was pleasant. Had to call 2 days later with a dealer warranty repair for broken manifold bolt. Even though I bought a used vehicle and not a new one, I thought I was going to be thought of as a low priority. When I called, the Service Dept person (Dale I think) was extremely pleasant and showed me the utmost courtesy. He scheduled my service for the following week and it was taken care of as scheduled. My experience with both the salesman (Chris Banning) as well as the Service Dept was absolutely superb. The quality of the service work was performed with high quality. I definitely am an extremely satisfied customer all the way around. Thanks again!

Love the interior. Comfy seats. Everything is in hands reach. First time having a vehicle with a backup camera...didn’t really like it at first, but can’t live without it now. Love the ease of putting seats down for extra storage.

I came to the wrong dealership, and Michael Foster, my salesman, drove over to the Ford dealership to checkout the Fusions. He was very detail oriented he showed me all the" bells and whistles", and gadgets, he was very patient with me. I hadn't bought a new car since 2001. So needless to say a lot of new gadgets. LOL. We then drove back to the Williamsville dealership to negotiate the deal and my experience was satisfactory, I wanted more for my trade- in..All in all I like West Herr . The staff was courteous and knowledgeable. And I'm happy with my purchase.

I would say you would have to test drive this vehicle To experience the luxury comfort power and stability it has to offer a strong solid vehicle

Excellent! Excellent! Excellent! Client/Guest Service at its finest! I appreciate, so much, that though I don't purchase many cars, I am still made to feel important and respected. My encounters with the employees of this location are exceptional. Receptionists who brew you coffee first thing in the morning. Sales staff who think of everything. Service Team members with infectious smiles and the ability to get me to work on time. Guest lounge is clean, stocked, and ready to charge your devices. What more can you ask for?

The weak link in this vehicle is the front end styling. Every other angle of this vehicle is great. This almost keep me from buying it.

AJ was a very courteous sensitive salesperson. His efforts in making me feel comfortable every step of the process from selection to completion of the sale was phenomenal. He is very personable and has an easy going attitude in respect that he will find the right match for you. Although the day was a little long AJ and the WestHerr Nissan staff made me feel welcomed and relaxed. This is my third car I have bought at this location and AJ and the group did not miss a beat. Love the service and experience. Also adore the purchase. J Reed

The Murano meet all my needs and is good looking great styling on the suv. All the safety features are nice as well. Great leg room.

Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.

We need a reliable, comfortable vehicle that can carry 5 with plenty of room, load up the suitcases etc. and pull a pop-up camper. Has be all-wheel drive....this is it for us! This is our third Murano since 2006 and they have all been great.

My husband and I have bought 7 new Nissans from Mike Barney over the years. My daughter purchased 2 used cars from Mike Barney in the past 18 months. We are all delighted! Our sales rep Joe Dibble is very knowledgable and really nice, he made the whole transaction super easy. He was never pushy (nobody there has ever been pushy with us) and he was genuinely interested in helping us find the best vehicle for our needs. Thank you Joe Dibble and everybody at Mike Barney!! You guys are great and we will continue to buy all our vehicles from you (and Joe D). And we send everybody we know there!!

This car is not only a very stylish SUV but has all the bells and whistles. Very roomy in front and back. Comes in some great colors as well.

First time buying a car in over 20+ years. Have had company cars all that time & really had no idea what it was like to buy a car these days. Went to a few dealerships & test drove some cars after spending hours researching online. Last dealer was Basil Resale Delaware. Called & spike with Rob on the phone first, he assured me the car was still there & had it pulled up in front when we got there. After test driving we met with sales rep Kire to discuss details. My experience with both of them was awesome. No pressure, no manager coming out to pressure talk us, just nice honest conversation. We left & told them we'd be in touch. After deciding we'd buy, had numerous follow-up conversations before coming back to pick up the car & every conversation was pleasant, answering all our questions & attending to details I wanted taken care of. They couldn't have been nicer or more thorough. I would definitely recommend Basil & Kire & Rob specifically. Awesome service!

The car feels sturdy and runs smooth. The V6 engine accelerates really well when we need it to, and the internal Bose speaker system is top of the line.

fast service. Andrew is one of the best service writers i ever dealt with. popcorn and coffee are great. office staff very nice

Overall the Car comes as advertised - the majority of the tech is functional and adds to the driver experience. EXCEPT - repeated issues getting the Car to recognize or work with IPhone X - either in tethered or blue tooth mode - this is getting to be a deal breaker. Dealerships are trying to resolve but seem lost.

I was looking for a used vehicle and found one I was interested in at this location. My husband and I took a ride over on a Saturday to check out the car and dealership. I didn't choose the car I was originally interested in but I did purchase another one and I am very happy with my decision. They were very friendly and helpful.

Other than the paint becoming rusty this is a car I have had ZERO problems with. I have loved having this car and I would definitely purchase again.

I want to thank Jeff the owner for the amazing service that I received! I’m so happy with my purchase and I will be referring my friends & family to him! The process was so quick and easy and they have so many different vehicles to choose from.

We have owned a range of SUV"s(expedition to Nitro), the Murano is just the perfect size for our family of 4. Not too big, not compact. Properly maintained, Nissans hold their value and run forever.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

Classiest and best driving vehicle I have owned. Love all the options and luxurious interior. It is a solid vehicle and I feel safe carrying my family in it.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

Over the last 35yrs. she has had a lot of cars, there is something about this one. I don't know what it is because she has had Lincolns, Mercuries, top of the line KIA's but this car just makes her feel confident & secure. We purchased it used at Sutherland Nissan in Vero Beach. our sales person was Camille Stone. She and the staff there worked hard to make the deal work for you.

First time customer of West Herr. I was in a little jam and needed a SUV asap. My sales rep was John Kennedy. He was fantastic. Not only was he a great representative but he was a very nice person. Extremely attentive to my needs and I was very impressed with his hard work and diligence. I'm so glad West Herr Nissan was my first stop. Thanks again John!

Bought it for comfort, luxury and versatility. So far it has met and exceeded all my needs. Immediately after I purchased it, I drove it on a 1500 mile trip. The comfort and gas mileage were excellent, very impressed.

This dealership has always had good service for me in the past, and the recent addition of Mike W. to the staff has raised their service to Excellent, in my opinion. Steve

This vehicle addresses all my needs. Roomy, great looking and a smooth ride. I travel for work and this ride is like a nice corner office. If you like music, invest in the Bose system. The standard radio sounds terrible if you listen to your music load.

I had a great time purchasing a car from Justin Kelly at The ford location in Hamburg. He has a wonderful southern accent and is very polite! A wonderful experience all around.

I love my car. It’s comfortable and affordable. Love the interiors. It’s my third Murano. It’s a 4x4 and it drives like a automobile. Smooth

Everyone from Ken, Mike and Brian were GREAT!!! Buying a vehicle there was amazing!!! STOP and see them, they even give $100 if someone refers you to the dealership. The 2018 Chevy Silverado is amazing too!!

First import ever bought, it is very plain with the basic electric functionalities, nice transmission good sprint on acceleration but the uphill is not crisp. I like the storage compartments on the cargo area, also the seats are comfortable. I just found annoying that a click came after the dealer changed the air filter and we can't pinpoint it. The paint is very fragile feels like a eggshell of a hardboiled egg; hard but easy to crack. The radio is the basic I suppose and it is just that -a radio- and I feel afraid to raise the volume, no radio station info as all radios have now. It serves the purpose for a daily driver with a small family.