My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
I bought a 2016 F150 from Gary Yeomans Ford and love that truck. It had a few minor problems and made an appointment to return and get them fixed. Austin and Chris got together and got everything repaired to my satisfaction. I liked that my salesman Austin Warhurst was easy to get along with and he did everything he could to answer my questions and make sure we were satisfied. Chris, who assisted in getting everything repaired was a great guy too. I will buy another vehicle there because it was a positive dealership.
All the staff at Biurne???s Are knowledgeable, courtesy and caring. Their vehicles are exceptional value for money. I love the service department. Ben is wonderful. He cares about you and your vehicle. I trust they will take care of my car, like it was their own. That???s a quality that I feel has been lost at other dealers and service department. Thsnk you. Keep up the good work. I recommend everyone to go by and experience the special treatment.
I purchased my vehicle here and have taken it to service twice and have been extremely happy from the first moment I stepped into the dealership. Everyone is always friendly, knowledgeable, and quick to help and answer questions. I will be returning and have told my friends!
May wife and I have been looking for a new minivan for a few weeks and came across Bourne auto sales. Patrick was super helpful. We were torn between here and another dealership for the same vehicle. Patrick was patient and worked with us. In the end we know we made a great decision. We got what we wanted at the best price around plus there 90 day 3k warranty was a plus.
I looked throughout Volusia County for a used car. I spent several months looking for a good reliable car within my budget, and I found it at Bourne's. My coworker recommended Bourne's, stating that it is the only place she will buy a car. I was impressed by the variety of nice vehicles with low mileage, with various price ranges. The staff was very accommodating and you don't feel pressed to buy (no negotiation necessary). Salesman Patrick Miner was very patient walking the property with me to show me all the cars for consideration.
In September I started researching a new car to buy. I owned a Nissan Xterra that I purchased new in 2006. It has been a great car so my first stop was to the Nissan dealership. Aaron was very helpful and patient in answering all of my questions and finding out exactly what I was looking for. I told him I was just looking and not ready to buy yet. He didn’t pressure me but explained about the promotions at that time, took my information and offered to stay in touch. He would call or text me every couple of weeks to let me know when they had the car I was interested in.
After checking other cars and dealerships, I decided to purchase a Nissan Rogue. I am thankful to Aaron for keeping in touch and letting me take time to make my decision. He found the perfect car for me and then introduced me to Ray, Sales Manager who helped me through the next process.
Ray was so helpful. He really worked to get everything that I wanted and the price I needed. They were very busy but Ray never rushed me and took a lot of time to explain things. He walked me through the whole process. I had a few questions after I bought the car and he called me back immediately to answer them. He was always friendly and never acted like I was bothering him. Buying a car is not always a fun experience but this time it was. I am very happy with my purchase and would definitely recommend Ray and Aaron!
by Sorry forgot. Shame in me as i bought two cars from him. from Ormond Beach, Florida
November 2, 2018
I was greeted by Matt Griffin before I even had time to turn off my car engine. Matt had his usual big friendly smile. He took my car for service in less than 5 minutes and informed me of how long the repairs would take. Repairs were completed on time. My car was returned sparkling clean. Again Matt greeted me as soon as I arrived at the dealership and took me to my car. I feel like family when I get my car serviced at this Nissan dealership.
Went in for the quick service and was happy to get my filthy car cleaned also. Oil and filter and tire rotation and cleaned in and out in about 1 1/2 hours. Oh, did I mention the great waiting area too.
Armen was the best sales guy , didn’t try to talk me in to buying something I didn’t want. He made buying my new Jeep a quick easy process. I would recommend this place to anyone looking to buy their brand. Went to five other lots and this place was by far the best.
Just bought my new Ram 1500. I traded in my Tacoma and I must say the entire experience was great. Started out looking at their website, which is very well constructed & maintained. Their internet sales manager, David, is very helpful and answered all my questions promptly. Came in to look at a truck they had because they had the best prices in my area and what I wanted in stock. When I arrived, David was already working with a customer, so I got the pleasure of working with Armen. He was very helpful and straightforward throughout the entire process. It was like I was a member of the family having a regular conversation, not some annoying car salesman doing the hard sell. We made a deal on a new truck, not a bunch of ridiculous haggling to get where I wanted to be. It was all very transparent and explained very well, no gimmicks or tricks like some places. I look forward to doing more business with them in the future and highly recommend them. Ask for either Armen or David, you won’t be disappointed.
Our salesperson was TA Riggs who was terrific throughout the process. Buying a vehicle can be challenging but TA was outstanding through out the process and would highly recommend him to any future buyer.
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