Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
Always going the extra mile to assist. When I needed some new fuses, they came out and brought a tool and assisted with installing them.
It is easy to contact them, schedule appointment, and drop vehicle at dealership for service. I actually prefer Friendly Chevrolet over using my local garage for many of these service items.
So far all I have done is sign the paperwork for the vehicle. They gave me the price I wanted on a 2018 BMW 640i GT and have worked with me to get the vehicle delivered on our anniversary (I am in a different state). Their explanations are concise as long as you are clear on what you are asking or what you want. I would recommend Isringhausen
I found a car on their website Friday night. Went to go the next morning to check it out. Ray was great. Super easy to deal with. The car was in great condition, exactly as he promised. Was an extremely smooth transaction, we never felt pressured, if anything, it felt the exact opposite. would go back there anyday to buy a car!! Thanks Ray and Eddie! I love my new (used) car!
Had a few cars picked out before I arrived. Called ahead and they had them ready. Customer service was no frills, to the point, bottem dollar. Nothing fancy, but they know the high end cars and were very helpful. Would go back
I bought a 2007 Toyota Tundra. It was in really good shape. A little high on mileage, but not bad for a Toyota truck.
They did not pressure me, gave me a fair price for my old truck and gave me a good price on the truck. I bought the extended warranty but I expected to have to put some money in It. It needs new breaks and I am voluntarily changing the timing belt to protect myself and the engine. Other than some new filters and some new oil and a few minor light bulbs - that is it after some very good mechanics inspected it.
Ray did not guarantee anything and that is how they roll. You can purchase a warranty to give yourself some peace of mind.
They helped me with financing and made it easy for me. You never know what you are going to get especially with a used vehicle. I have had good luck and bad luck. These guys did not lie or misrepresent anything.
I think I got a really good deal on a four door Tundra with four wheel drive and they treated me fine.
I just bought a cream puff 2001 dodge pick up with only 26,000 miles on it. It could not have been any closer to what I wanted and in much better shape than I could have ever anticipated. Victoria was so helpful and kind through it all and I thank her for her help. I love my new buggy and I am so lucky to have found such a quality truck.
Our vehicle was in for an oil change. The service department was quick and efficient.
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