Our 2015 Explorer stared exhibiting electrical system issues and then wouldn't start. Don Wood Ford scheduled us immediately and diagnosed the problem as a bad battery instead of something more serious (and expensive). So, we'll just add this to the list of positive experiences. It gives us great piece of mind to know that they're there for us in emergencies as well as routine maintenance!
From the first time I called for service they were very helpful. Don Wood Ford knew what the problem was, and was willing to help. We arrived early and waited in the brand new dealership. While waiting they got us in early, diagnosed the problem, and began the service. Throughout the service I we were asked if there was anything we needed and if we were comfortable. I had never treated with this much respect and courtesy anywhere getting service on my vehicle. A few days later I even received an offer for a gift card for more service. I would gladly recommend Don Wood, and look forward to taking my Focus back for service.
Best service ever with a smile, Extremely clean facility, waiting room is well appointed and provide refreshments. Facility is well stocked with an array of new cars to view with no interference from sales reps, which is very comforting. If needed, they are readily available to assist you. Nice place to shop for a new or used vehicle.
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