I don???t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that was a different story. That guy was a total xxxxx!!! He was so rude that I just about got up and walked out. I will not ever buy another vechile using this finance guy that???s for sure. Then when I get the truck the mats that were in the truck are now missing. What kind of business let???s their employees take items from the cars they are cleaning.
There were quite a few things that were simple fixes not taken care of. Example, front seat cushions have come loose from seat frame, no owners manual, only one key, navigation SIM card had been taken out of car. Things that should have been taken care of since I was told they give their used cars extremely careful inspection before they are sold ( that’s what I was to,d was their process). When I was asked for these things like a key, I was told that he would get me one at cost instead of I’ll yake care of that for you. I bought a new car from Gary Daniel a couple of years ago. Was a great experience. Can’t say the same for their used car dealership. Very disappointed in their customer service.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
One of the Best Dealerships I???ve purchased a vehicle from!
by Walker87 from DealerRater.com
December 4, 2018
Extremely Friendly and knowledgeable staff that made my purchase easy and informative. If you???re looking for a Chevrolet and want a great deal, give Gene a call! My wife and I drove in from Louisiana and it was worth every mile!
It was seamless! Everyone was so attentive and informative to what we needed and wanted. Also our sales person Christy Barnett was very knowledgeable and made us comfortable with our purchase!
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