Ron was our salesperson. He was amazing and went above and beyond to make sure we were happy with our purchase. He kept in contact without being annoying. I highly recommend to seek him out when you're shopping.
We had a bit of a rocky start with service at Lithia. We showed up to view and drive a Jeep and talked to 3 sales people before we connected with Dakota. Dakota has a very calm and patient demeanor and matched our personalities perfectly. He quickly helped us identify where the Jeep was and ultimately helped set up a time to test drive. Dakota always promptly responded to our texts/calls and made himself available when we needed him. He was knowledgeable about the vehicles and was extremely professional and patient through the purchase process. I wish I had an option to rate Dakota specifically through this portal, but I would highly recommend you request Dakota if/when you're interested in any vehicles at this dealership. I will be calling Dakota for my next vehicle purchase as well.
Super great experience. Luby went above and beyond everything I had expected!! They treated me like family!!! If you are looking for a new car and don’t know where to go, go to Sheppard they are truly the best in town.
The water pump on my 6.7 L diesel went out and threw the serpentine belt. I was towed in after dealer hours. I contacted service manager and he said the water pump was a recall item. They fixed it the first day it was there and I was notified it was ready to go. Excellent service and they saved me a pile of money finding the recall notice. Awesome! Thank you Mike! Cheers, Dr. Gerry Bedore
Court, Lacey, Trevor (Smith ?) and Kim were very helpful and nice. A special thank you goes out to Court as we asked him a zillion questions and he went above and beyond the normal call of duty to help (put up) with us (and among other things) crunch numbers for different scenarios and "what - ifs". Car buying isn't on my "fun" list but they made it so much less stressful. Thank you all for all your help and for making good.
I recently purchased a Toyota Prius Prime. Because I couldn?t locate what I wanted here in the Midwest, I ended up searching for one on the west coast, via the internet. I finally ended up at Kendall Motors in Eugene, OR ? the California market was just too strange. Because of the holidays, end of the year deadlines, distances involved and preplanned trips, the process could have been daunting. But the individuals at Kendall Motors, which felt like a home-town dealership, were exceptionally good. Mark Jabs, in sales, was very professional and dedicated to the success of the process and I Never felt pressured. He more than earned his pay on this one! I can?t sing his praises enough. I might have given up but for the help from both Mark and Ann in the ?paperwork? division. I thank them very much ? I ended up with exactly what I wanted. And at a good price.
This is our second time buying a new vehicle from this dealership. We drove 2 hours. Our local dealership give us the run around. They gave us a great price on our trade and new vehicles. Eric at Toyota is who you want to ask for when you call. We asked for a purchase agreement before we drove up. What a great experience. Definitely worth the drive.
Thank you Kendall Toyota.
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