I arranged the deal for my 2018 Forester on-line as I live 7 hours away in West Virginia. I first found the vehicle I wanted and was then swept away by the ease with which the deal was made...and it was a GREAT deal or I wouldn't have traveled 7 hours and paid for a motel and rental car to take ownership. My salesperson, David Saint, did everything I would try to do for my customers if I had his job. The general manager introduced himself to me and asked if there was anything he could do; he also gave me a dealership gift. My experiences at other dealerships have not been this pleasant. I was made to feel that I am more important than my money and I like that very much.
Saw the truck online. Drove 2 hours to test drive it. My salesman,Kevin, didn’t pressure me to buy it that day. Most sales people do. This was the easiest vehicle purchase I’ve ever made. Thank you Kevin for working with me to get me into the truck within the budget I had. I’m highly satisfied with my purchase and experience with R&R Auto.
This by far was the best car buying experience I ever had. I went to the dealership looking to trade my car, and I couldn't have made out better! We brought them a tricky negative equity situation that another dealer got me into, and it didn't scare them one bit. They worked hard to get me a phenomenal deal, a lower car payment, and again in the car I really wanted. They treated my family like family and not just another deal. We joined Team L&B, and you should too! We love our brand new Jeep Compass! A special thank you to Joe Beach and Joey Maturi for going above and beyond to help us!!
Anthony was an awesome help in obtaining our new Jeep! He was easy to work with, friendly, not a typical salesman! He was able to get us to where we wanted to be with payments and we appreciate his efforts! Love our new Jeep Cherokee!
I went in looking for a good deal on a vehicle and had several dealers in mind at the time. It was later in the evening so I met with Gary Deibert. He put a deal together on a few vehicles and promised to beat any other dealer around. The next day I was contacted by Scott Keath... both gentlemen came up with a deal that satisfied my wants and never pressured me at all. It was a great experience and i was very pleased as I drove away with a new 2018 Punk'n colored Jeep Wrangler Unlimited Sahara with matching hard top!
We are from Red Lion, PA and traveled to Lebanon to purchase our family vehicle, a dodge grand caravan, and we love it. Our sales consultant, Mr. Bill Ehrgood, was a great person to work with and he went above and beyond to make us happy with our purchase. The customer service was very good and everything was done fast and no hassle. Everyone was so polite and helpful. I strongly recommend this dealership. So glad we selected Ladd Hanford.
I recently purchased a used Jeep Grand Cherokee from Ladd-Hanford. I worked exclusively with Scott Keath who did an excellent job. No pressure sales technique, professional, and willing to go the extra mile. If a deal is feasible he will work to make it happen. I inspected the vehicle and realized that some LED bulbs were burnt out on the daytime running lights. You cannot just cut the headlamp assembly open and remove the defective bulbs and re-solder new bulbs; an entire new headlamp assembly must be installed. The HID headlamp assembly costs around $1,000 for the part if you were to fix it yourself. Scott offered to replace the entire assembly at no cost to me. That is professional service. I will be back for future vehicle purchases.
So glad I selected Ladd-Hanford to replace my dying car. Ben Winters was the best kind of sales consultant; he listened to my unusual requirements carefully, was patient showing me the technical aspects of the vehicle, and went out of his way to ensure my satisfaction with the Mazda CX3 selected. I recommend Ben to anyone who needs a consultant... not a salesman. (And I LOVE the vehicle!)
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