The people here are so nice and will do everything to help you find the car that works for you and in your price range. As a first time car buyer I had an amazing experience getting a car. I was looking at originally at a Jeep Compass and ended up getting a Nissan Rogue. I am much more happy with this choice gas millage wise then the compass. Thanks so much for Thomas Altheide for going to bat for me to get me this car!
I leased my dream car car from Sergei Khan of LaFontaine, and he was FANTASTIC to work with! He gave me the best deal I could find, and there were absolutely NO pushy sales tactics. I will be buying/leasing my future Jeeps from LaFontaine and Sergei, and I highly recommend him to anybody seriously considering purchasing a new car!
Kristin was very pleasant and professional to work with and she explained the process to me since I hadn't purchased a vehicle in awhile. The staff was also very polite to me while waiting to speak to Kristin. This is a truly an exceptional dealership. Thank you Mini of Ann Arbor I love my Honda Accord.
I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. After three hours i walked out with a 2018 dodge charger. This is the fifth car my family has bought from Dick Scott and we will be back when we need a new.
I brought my new Pacifica ( August ) in for the third time (923 mileage).every visit exceeds the previous visit in terms of interacting with people that care and resolve issues ! Jennifer in parts and young man in service absolutely awesome!
We drove an hour to Adrian and it was worth it. The vehicle we test drove was as advertised with no surprises. Jake treated us great, and we were out of there in no time. Needless to say, we would make the drive again.
We loved the way we were treated at CR Motors. There was no high pressure and we made all out decisions based on that. Our salesman was respectful and efficient. If he didn’t know something he found out for us. Truly a nice experience.
Everything about our leasing experience was excellent! We drove from Carleton, Mi...over an hour away to come to this dealer, and we're so happy we did! Jacob Allen was a pleasure to deal with including over the phone and in person! I have never had such a simple and smooth time while buying a new vehicle. The whole process was flawless and fast! We love our new 2018 Dodge Ram Bighorn! We will definitely be back and we will recommend that our friends and family make the drive to Adrian as well...it was the best decision we could have made. Thanks again!
At first, I was extremely happy with my purchase and the customer service I received. Jake was extremely helpful throughout this ordeal. The vehicle was detailed throughly and the process while I completed by initial paperwork was smooth and painless.
However, five days after purchasing the vehicle, I received a call that told me my loan was denied. Initially making me believe that this was the lender's fault, I completed the proper paperwork within two hours of receiving the phone call in order to complete the application for my vehicle.
I was assured that the paperwork for the loan, requiring my signature, would be overnighted directly to me the next day seeing that I live out of state. The next morning came, no paperwork. I called CR again and I was told that it would arrive the next day, still no paperwork. Nine days in, I was told the paperwork was sent regular mail and I should recieve it soon. This continued until I called today and asked to speak directly to a manager.
After explaining the situation and some research done by the manager, turns out the paperwork was never sent out. I'm being assured at this moment that it will be overnighted and arriving tomorrow. Additionally, the mistake was not the lender at all but a clerical error done by CR that they were more than happy to blame on the lender rather than take the responsibility themselves.
This whole experience since leaving the lot has been incredibly frustrating to say the least. I never received a straight answer from anyone until today. Everyone I talked to besides Jake seemed to be more annoyed than eager to help. I tried to explain that I am 6 states away but it seemed like I was just a nuisance rather than a valued customer.
A reputable dealer that cares about it's customers would remedy this issue to a valued customer and would make the proper adjustments so that this doesn't happen again.
I will update as this issue continues.
Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Doug was a great salesman. He did not try to over sell the car I was interested in. He answered all my questions . when I made an offer, he took it to the manager and we came to an agreement. The whole deal was very quick with no issues. The car is what I expected. I would recommend this salesperson to anyone I knew was looking for a good used car.
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I recently started the process of car shopping, which can be a bit overwhelming at first. After talking to a few different sales reps, I found myself more discouraged, until I spoke with Tim. He was patient with my questions, took his time in going through their inventory to find cars within my budget, that also had all the bells and whistles I had wanted. Tim was very kind and made me feel like I was more than a commission check to him. I look forward to stopping in soon!!
I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I asked the same questions over and over. It is one thing to read a lot and know technically know the trims and differences. It is another experiencing them. I can't say enough good things about Tim. They are not high pressure sales reps, they are non-commissioned sales reps that are really there to help. For me, I was buying a Pacifica the last day of the month in November. Trying to buy a car on the last day month sales could normally make a sales rep bring on a lot of pressure to meet a quota, especially in the last months of the year. But Tim could have not been any more laid back, patient, and informative. It was also nice having a nice chat with Chris Brough, the general sales manager and Allen Myers, another sales rep. I will definitely recommend friends, co-workers, and family members to buy from Tim. I appreciate the culture at Shuman Chrysler and I will be back in the future.
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