Great guys who got me in the Jeep of my dreams
December 3, 2018
I had been looking for a Jeep Rubicon JL for months, and had been unable to find one that had all the features I wanted at a local dealership in Louisiana. I took a weekend trip to Dallas with my son and grabbed the title to my trade in, intent on finding a dealership that could help me out. This was the third dealership I had contacted, and they were the only one who got back to me on a Friday night after closing time. Thomas Payne called me back after I sent in a web inquiry from the hotel and gave me a rundown on what they had available at 8pm that evening. I told them I would be there by 10 am the next day and they were ready for me when I showed up. Thomas put me in touch with Lonnie Smoots who worked with me to find me a jeep so new it hadn't even been checked in yet from the delivery truck. He got it checked in a ready for a test drive and I knew it was the one the moment I sat in it. These guys got me what I wanted on my trade, and the negotiations were painless and the bottom price was very much to my liking for the features I got. I drove away that Saturday with a brand new Rubicon with less that 10 miles on it. The customer service didn't stop there. The next day I had a problem when the Benbrook police confiscated my temp tag because of a clerical error. I awoke sunday to find my Jeep had no tag and I want going to be able to head back to Louisiana. I called Thomas Payne early on a Sunday morning and within 30 minutes he had me a corrected tag emailed and ready to go! I printed it at the hotel and was set to spend the rest of day in Fort Worth worry free and got home with no issues. How many dealer sales guys will you find on a Sunday?!! Not many, but these guys were right on top of it. Top notch support, top notch guys, and no sleazy tactics or pressure. If you are looking for a vehicle and are not from Texas they will work with you to make it happen. Highly recommended, and by far the best car buying experience I've had in my 31 years of driving.