BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
We lost our cars in the Camp Fire and so we had to buy several new cars. We went to several dealers and the salespeople descended on us like red meat. That is kind of what you expect from car dealers, but emotionally we were really having a hard time with it. When we went into the Infinity dealership we could not believe the causal, friendly environment there. We were greeted and then left to walk around alone and see what we liked. When we had questions, Steven was right there to answer but he wasn???t dogging us all over the lot. Once we felt like we had found the right car, Steven encouraged us to take our time. What sales person does that? At the other dealers we felt like we were surrounded by hungry salespeople that were pushing what they wanted onto us. Steven was like a family member. The color wanted wasn???t there and Steven happily drove to the Bay Area and picked it up free of charge. When we picked it up, the GPS didn???t work. Steven immediately gave us a loaner and offered to drive our out to us first thing in the morning (2 hours away). It is not just that they took care of us, they made us feel like they were happy to do it. If you want a great buying experience, that is the place to do it!
We worked with Sarah Farinsky and the Costco auto program. Sarah was absolutely wonderful and very knowledgeable about the QX50's features. There was no pressure and the Costco auto program seems to have gotten us the best price with no hassle. This was a great experience and I would recommend Roseville Infiniti, Costco auto, and Sarah to anyone looking to buy a new car.
Amit was an excellent salesman. I would like to say thank you for helping me get into my dream truck and making the process hassle free and enjoyable. After some bad experiences at other dealerships I was very wary of car shopping but I couldn???t be happier with my service at Future Nissan of Roseville. Thank you again Amit for being so professional and helpful!!
I highly recommend Future Nissan of Roseville for anyone looking for a quality car. Mr. Amir Lak was professional, friendly, knowledgeable and very accommodating. Amir answered all my questions promptly and thoroughly. I never felt pressure from Amir or anyone at the dealership.
I bought my first car with Keegan???s help. He and everyone there went above and beyond making sure I was happy and got what I was looking for! It was a great experience and I couldn???t be happier with my purchase. Thank you Keegan! I tell everyone looking for a vehicle(and some that aren???t asking lol) about the deal I got and what a positive experience I had. Highly recommended!
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
This was the easiest car purchase we have ever had. Had an appointment with the sales manager (Steven), he even touched bases with me that morning. Sarah was assigned to us for the sale and consultant on the car we were interested in. From beginning to end it only took about 2 1/2 hours and that included walking us through the important features and what we might use the most. We couldn't be happier with this dealership. Thank you Steven and Sarah for a great experience. Penny
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
Amir was very helpful and had an answer and explanation for every question I asked. He wasn???t pushy what so ever and was open to me looking at other vehicles instead of trying to push one specific car on me
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
The representative who made my appointment over the phone was gracious and accommodating. I needed an appointment before I left for a road trip and she found a way to fit me in. She is an excellent representative of your company and dealership. The technician who helped me, Mike, was very efficient and accommodating. He arranged for a loaner car and had my car ready in a very reasonable amount of time. Your dealership always treats us like valued customers.
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