James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very easy and stress free as if he was part of my family. I thoroughly trusted him. He taught me shortcuts with the instrument panel and made sure I was comfortable driving away. Thank you for a pleasant experience. I hope you will be able to help me next time.
Exceptional staff and service at this Rockland location. Everyone, in every department was most helpful, courteous, upbeat and Sherry we are returning customers and this last experience was a validation as to why. They treat you like a king and queen
Mercedes-Benz of Rocklin Service Department Review
by cuz678 from DealerRater.com
November 24, 2018
John Nishita, our service rep., always provides exceptional service. He values our time to accommodate our schedule. He takes the time to explain what work will be done and updates us on any changes. Our car is typically ready ahead of schedule and detailed when we pick it up. The experience begins the moment we pull into the service bay and are immediately greeted by one of the porters, who escorts us to the waiting area. We certainly recommend MB of Rocklin from sales staff to service staff for an exceptional experience.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
My service guy was great, I only bring my prius here they are great most of the time if you have any issues let someone know if they can't help talk to someone else you will probably get to the 1 that will help you, I just wish they had more affordable prices and improved wait time hopefully the new service build will help with that. Oh and they come out to your car when you pull up and ask if you want something to drink or a snack who else does that? Great people
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