Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
Very bad quality, A/C Problems, 2015 models
by US from Phoenix, AZ
November 21, 2018
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
Beautiful and reliable car
by Cindy Banner from El Cajon, CA
September 19, 2018
The RC 350 is a smooth ride, yet has a sporty look. It's easy to park in a tight parking space or parallel park. Has a nice kick to get you out of jam if need be. Recommended highly !!!!!
Excellent in Customer service. Good fitting for his work. He is so talented and has such good manners. You should be thanked more often. So thank you..👍
by Allforless from Cedar city Utah
December 25, 2018
I saw this in the Mercedes front parking lot and absolutely loved the look of it. I feel the interior could be more plush. Stereo is a B+. We had to purchase the gps. Absolutely love the sun moon roof. Pretty good in town mileage 24+ freeway 33+. Corners like a dream! Really a fun car to drive. All in all for an entry level Mercedes we really like it. Gotta say this was my husband's dream brand and he LOVES it!
James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
My CLA 250
by CAROL from Newport Coast
January 10, 2019
I have had a lot of more expensive Mercedes (luxurious) and sorry i decided to choose a less expensive model as it is disappointing for a Mercedes. It is noisier, has fewer amenities, etc.
I???ve repeatedly had prompt and good service from this establishment. In most every situation, the service department has remedied my car issues the first visit.
The best car I ever owned
by AmirD from MA
December 27, 2018
This car met all my expectations even much more than I thought it would be.And I personally think that this is one of the top cars that anyone can imagine.Very comforting a lot of leg room ,awesome visibility and much more.
Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very easy and stress free as if he was part of my family. I thoroughly trusted him. He taught me shortcuts with the instrument panel and made sure I was comfortable driving away. Thank you for a pleasant experience. I hope you will be able to help me next time.
Nothing like a Benz, for sure!
by JKorinek from Cherokee
October 27, 2018
What’s to say’ The best is just the best. My wife, GL550; mine the S Class. We have owned 4 and now looking to trade up for our fifth.
Exceptional staff and service at this Rockland location. Everyone, in every department was most helpful, courteous, upbeat and Sherry we are returning customers and this last experience was a validation as to why. They treat you like a king and queen
by Lexlove from Florida
January 11, 2019
I made the right choice by purchasing this vehicle. I love all that this vehicle has to offer. I will stay with the Lexus family of vehicles
Got scheduled when I needed it. Diagnosed the problem within 4 hours had to order prts, got parts in and fixed in 2 days. Very satisfied. I am
the remote starter doesn't work
by Phillybarbo from Fall River, Ma
January 12, 2019
Beautiful, comfortable, navigation is a trip, needing winter tires when living in cold states there is a heavy noise in the rear when first taking off and turning, and living in New England the remote started stinks
We stopped by MB of EDH after we got a low tire pressure indication. They determined that we had run over a nail and promptly repaired the tire while we waited. Dan Clark was our service rep and he kept us informed throughout of the status of the repair. Additionally, because we were newcomers to EDH, Dan didn't even charge us for the repair. We'll definitely be back to MB of EDH when we need any service for our ML400.
Great Entry to SUV/Crossover Vehicles
by Darla from gainesville ga
January 6, 2019
I have only had this GLA 2 weeks, but am loving the drive and maneuverability it offers. I am very pleased w/ this purchase-a first SUV type for me.
Chad, makes you feel like he has known you forever, friendly, professioanl service.From the beginning of your dealing until you have received your vehicle he follows up to make sure you are 100% satisfied.
Great comfort in a terrific looking automobile.
by Quilty giraffe. from Naples, Florida
January 5, 2019
Size is perfect for us. The trunk is ample and the driving and passenger seats are extremely comfortable. The technology is fantastic. The car is very peppy.
I was looking for something fun to drive and which had a lot of comfort features. I brought the SLK 250 and I could not be happier. It is fun to drive and has so many feature that I still have not been able to figure them all out. The service I have had at the dealership has been excellent and am really glad I made the decision to by Mercedes.
Feel a little like Goldilocks.. just right at last
by The MA from Washington State
December 19, 2018
I looked (hard) at BMW X5, Infiniti QX60, Lexus GX460.... wasn't even thinking Mercedes! Bought the ML350.
I previously drove QX80 and was looking to down size. Have been driving big SUVs for 20 years and while I wanted something smaller didn't want to feel too short (height. )
We do a lot of highway driving on two lane roads. The size and height of previous vehicles was very important to me.
I am really happy with my choice. Very quiet, smooth, comfortable and beautiful. I don't feel cramped and now wondering why I waited so long to move on from monster SUVs.
I actually sat in my car talking to a neighbor the other day, she was in a Tahoe... she was only slightly taller than me....really happy with my choice.
About my other prospects: X5 far and away the zippiest, Lexus very solid and comfortable but a little stiff; QX 60 was well appointed but can't hold a candle to its bigger brother in comfort or quiet.
The ML 350 and its successor GLE 350 are just about perfect.
My car needed repairs, Don was able to get me a loaner. I appreciate how accommodating Don & all are. Thank you again for getting me in the road in a timely matter.
Most reliable car. My second gl450
by Sunny from Richmond TX
August 27, 2018
The ride is great compared to other cars. we love it. It is so comfortable, quite, no road noise and great to drive. Has plenty of leg room all 3 rows. This is one of the finest SUV's available. This is my second GL450 so that should be an indication of my satisfaction.. overall great car.
Service work always done with pride and I never have any complaints. a trusted dealership, with pleasant employees . The only problem I find is service is a little over priced.
did not think S class could get better but it did
by hpas from bayville nj
January 7, 2019
having been fortunate enough to get a 2012 S class new, and again a 2016 S550, i can say the W222 does not disappoint in any fashion.
the interior updates are very nice and functional, the exterior looks also a good improvement.
The 2016 S has the optional Magic Body control option and the Burmester 3d radio, of which i found the Magic Body control to be the secret in the ride of the S600 series.
neither option will not be missed in a future car for me.
Don Vanderschoot is upfront, honest, and trustworthy person. We always feel safe with the car after leaving MB service center Eldorado Hills. We always bring our car to the dealer for service during the last 31 years. Started with Chuck Staghouse at Howe ave., Bob Hunter, Tom Slagle and Don Vanderschoot at Eldorado Hills.
Most reliable smooth car
by Kausar from IL
November 17, 2018
Great ride with AMG wheels plenty of leg room premium package leather seats beautiful white color smooth reliable ride auto stop and adjust speed sensing other car speed around
I purchase parts for a rear brake job on my Mercedes which I normally do myself. Unfortunately I ran into some stubborn bolts that I could not unloosen and Mercedes service got me in the very next morning completed the job for me and everything's great. I've used the parts department there many times and they're also is very accurate and what they provide me. Everyone is always friendly and I appreciate that very much.
Great Loooking Car and a pleasure to drive
by Canadian Bacon from Niagara On The Lake
September 23, 2017
This automobile is the true definition of comfort, and style. The performance and handling is incredible along with plenty of room for long trips. There are too many great options to list however from the cabin space and sound system in this car is outstanding!
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
Dropped off my car and received it back in a timely manner. Everything went well. They even gave me a ride to my office which was great.
This car has been very reliable and economical.
by Pappy from Murfreesboro, TN
December 12, 2018
This car has been one of the best cars I’ve ever owned. And, I’ve owned at least 20 vehicles in my lifetime. I’ve not had any extra expenses.
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