I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
This is the second Toyota Tundra I have purchased from Roseville Toyota. The salesman Chris S was great just like the last time. The financing was quick and easy. I also use Roseville Toyota for all my services. They have always been quick, fair, honest, and keep my trucks clean.
Always work with the same team so they know the servicing and history of my car. They are friendly and accommodating. Service is also timely and they address concerns and questions in a very professional manner.
Roseville Toyota has always provided great customer and vehicle service. I have two other Toyota dealerships closer to where I live but always go to Roseville Toyota because of the service they have provided me over the past 10+ years.
I helped my parents look for a vehicle and came across a 2012 Mercedes GLK350 that they really liked. The car had about 42K miles on it and was in immaculate condition. They've owned the car now for over a year and it has been flawless. The gentleman in the office helped with financing and while we were just looking at the vehicle he allowed us to browse without breathing down our necks. He actually stayed back by the showroom doors until we waved him down. It's hard to find used car dealers like this that don't have to try and cover up things to sell their cars. We've had that experience before elsewhere. These guys don't play that type of bs. They actually care about their reputation.
I’ve been bringing my cars to Folsom Lake Toyota for nearly 13 years. The repair counselors always review the maintenance report with me and let me know if any maintenance will be required in the coming weeks/months, the facilities are always clean and comfortable, and the service is usually pretty quick. I’ve found that it is better to wait onsite for the car. Also, appointments fill up quickly (and can be made online) so expect to schedule at least a week or two out.
Our Salesman Mike McCann was AWESOME! He made sure our Truck buying experience was a good one. He knows what he is doing! We got the Ford F-150 XLT SUPERCREW CAB 4X4 and LOVE IT! Our drive from Stockton was well worth it! We will definitely be back when ready for another car!
Mike was so helpful and very knowledgeable of vehicles. Took his time with us and answered all our questions. Did not feel rushed at all. We will definitely refer our friends and family to him. Thank You Mike
Staff are very knowledgeable, courteous, friendly, and take care of even the little things that need being done. They give you a time frame for the work and meet it. If anything comes up they explain what was found and the options available to fix it.
Well was on the market for a used car saw couple listing that caught my eyes. So I decided to check out this place. Got there it was small lot. There were a cars that I was looking at Low mileage and good price. Got there took my time looking at the car..yet nobody came to say hi how u doing can I help u..to me I didn’t know if that was a good thing or bad I mean I like not being hovered but would like the acknowledgement I’m looking for a car and if there’s anything that they help. I didn’t know who the actual employee of the dealership we’re..I end up deciding not to purchase but in some ways I feel that that was their downfall.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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