My salesman, Joe Iucci, took a lot of time with me in setting up my sale and explaining the features on the car. After the purchase process was complete, he sat in the car and showed me/demonstrated all of the cars features. He was extremely helpful! The female finance person, whose name I forgot, was also very helpful.
Clinton Declue is by far the best in the business!!! I'm a very critical person and expect to be treated the way I treat others. Everyone in the service department was exceptional and friendly. I will continue to come to Grand Prix Subaru for any service my 2018 WRX needs. Thank You!!! WRXMombo
Being familiar with Subaru's I came into the dealership knowing exactly what I wanted and what it would take to make a deal that day. The staff was friendly and courteous. The premises was clean and inviting. My salesperson, Joe Iucci, was excellent. Buying a new car can be a nightmare but it was NOT at Grand Prix Subaru and the deal was sealed. I would highly recommenced both the dealership and specifically Joe Iucci. Will definitely come back and recommend to my friends and neighbors.
No nonsense just friendly, polite, and courteous service. Came home with brand new car. Love it, love the dealership, but most of all can't say enough about our salesperson. Joe Iucci. We highly recommend him.
bought my 4th subaru from them and referred at least five different people here to purchase their cars. Best deals in price, best value in service. I worked with Ray the finance manager who always did the best he could in terms of making sure we got the car we wanted within our budget. The amount of effort he puts into making me feel like my business matters is really important and essential. That's probably why I'll not only be buying Subarus, but from only Grand Prix Subaru as well. There were only two things that bugged me, one was that I was told the car would be there in two weeks, and I waited over a month. Not really the dealerships fault that the shipping can't be faster, but the team always did their best to give me a status update. And Ray called me to tell me which incentives to take advantage of to get the best final deal in that time. He didn't have to go out of his way, or maybe he did, but I appreciate it. I was a little taken aback when all I was told to pay was 1000 cash at pick up and then told I had to pay an additional 1300 for the extended warranty, but I plan on keeping this car for a while and the extended warranty through Subaru is the probably the best thing for long-term owners. I picked up the car on a rainy day, so obviously they couldn't detail it, but they said come back any time and they'll do that for me. Of course I'll be back! Overall I got a great deal on the Ascent, a car that's very in demand and probably hard to find any deal at all.
This was our first purchase from Grand Prix Subaru... probably won't be our last. From the moment I first walked in the door, I was made to feel valued and welcomed as a customer. No high pressure tactics. Joe Iucci listened to what I wanted and made some good suggestions to tailor the vehicle for my needs. Ted Hanlon, the sales manager, helped lock down the deal. I am very impressed with how smoothly everything went. This is my second Subaru, third counting the one my son bought after driving mine. We love the product and now feel as though we have a go-to dealership for our needs.
I am giving 5 stars for customer service and my experience with our salesperson Joe I. Very informative and friendly. I did not feel pressured into buying a vehicle, as I have experienced at other dealerships. Purchasing a car is a long process and Joe did his best to make this process as smooth as possible. Would recommend to others thinking of buying or leasing a Subaru.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Metric Subaru was my choice to buy my new Outback and I was very happy. They didn't haggle or hard sell, they just gave me a good price (I researched before) and a fair deal. My Outback has surpassed my expectations and I am a very satisfied customer.
This dealership was absolutely incredible from the time I walked in I didn???t wait very long , service was incredible.The salesman I dealt with was very knowledgeable of all of the cars and really worked with me to find the right car for the price that fit my budget. I would happily recommend this dealership to anyone who???s looking for a new car.
Looking for Subaru around NYC? Go to Koeppel Subaru
by thinuwang from DealerRater.com
October 31, 2018
I had an amazing experience at Koeppel Subaru when I was buying my CPO Forester. The staff was extremely nice, especially Jordan at the CPO office and Jose (both managers) and Angel. They are very courteous and professional. They happily answer any questions you have. The whole process was very transparent. When I first saw the car, Jordan gave me on paper what the "out-of-the-door" cost is. I did not pay even a dollar more than that amount. The price was already reasonable, so I didn't negotiate much. In fact, they promptly returned my holding deposit and the little amount of over-payment my bank made. They did not try to upsell their financing options when I told I have a pre-approval from my bank. Jose mentioned to me about the Extended Warranty Coverage, but did not upsell it when I said I couldn't afford to buy it at that time. A few issues came up when they were trying to do my registration due my temporary visitor status, but they were very patient and explained to me exactly what I needed to do. Overall, I think Koeppel Subaru is an excellent dealership as far as the purchasing experience goes. I won't be living in this area for too long to see if their maintenance service is equally good, but I'm guessing it will be as good as this experience. Bottom line - If you are looking for a Subaru around NYC, this is the place you must go!
The Service Department at Town Subaru in Englewood,NJ has provided exceptional service. I rely on their expertise and have been very happy with their service. They also provide the type of customer service that reflects not only a care for the service but also for the owners of the vehicles. This is something that is positive and refreshing. Thank you to Woody, Joelle, Kelsey and Rudy!
Great team at Englewood, great buying process, Great service and parts team too.
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