I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I brought my Sequoia in for a routine service since it was over 7 months since my last service. My service advisor was Lyndon De Vera. He pulled up details of my last service, and quickly determined I just needed an oil change and not a tire rotation. During the service they noticed that my drivers side wiper was in need of replacement - something that I'd forgotten about. Lyndon also got me a quote to replace a piece of broken trim.
Went in for an oil change and free multi point inspection. I received the inspection report at the end and everything checked out. However, I know for a fact that I came in with my windshield washer fluid light on and it came back on while I was on the road. Their report said that all fluids (including the washer fluid) level was good. If they made this up, not sure what else they made up on the report.
We recently purchased a used car and everyone was very helpful in the approval process. We did have to inconveniently come back a couple times for paperwork but as long as they kept us in good communication, which they did, everything was fine. Pasha sold us the car and Zack helped us finance it. They were both great.
I started car shopping and reached out to several dealers to find a new family vehicle within our budget and with the features we wanted most. Normandin defintaly delivered! Chris was just fantastic and really convinced us to make the decision to travel 2 1/2 hours to this dealership to test drive the Chrysler Pacifica we ending up purchasing. He worked on giving me options on a couple vans at the price I was looking for. He was very responsive. I had been to several (and in contact with) several dealers, but with Normandin I genuinely felt valued and respected as a customer. That meant a lot to my wife and I. We brought our 10 month old son and all of the staff were very helpful getting the process done as quickly as possible. Thi was great as well and she went the extra mile to final the paperwork and looked for better interest rates on our loan options that would best fit our budget. Overall this dealership felt like they were there not to just make a quick buck, but to truly help customers find what they're looking for at very reasonable pricing. Thank you Chris and Thi for making us very satisfied customers!
It was a pleasant experience bringing my car to AutoNation for service. My only gripe was the fact that I brought my car in at the earliest time available and it was still a seven hour wait before my car was ready for pick-up. This was for an inspection, tire rotation and alignment and wiper replacement. When I asked about the long wait, I was told the dealership had many cars come in for service that morning. I had an appointment that was made the previous week for the earliest time-slot available. How did all these other vehicles get in in front of my appointment?!? Small gripe for some, but it burned most of my day off..............
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