I am used to Bobby Rahal's 5 star response and service. I got a wake up call today. While waiting to have my recently purchased Certified used Subaru Legacy serviced because it would not start, (after 32 days of ownership) I thought of how convenient their loaner service is, and how they sent a repairman to my house to replace a battery still under warranty. Faulkner also mixed up our SS #'s on the credit app. which I was reminded about again when we both got letters noting that our credit score has been affected by this error. As far as the repair, the battery terminal was corroded, and apparently a software update from rev A to rev D was required. I had a lot of faith in Subaru when we purchased this car last month, now I am worried every time I reach for the start button.
I just recently bought my first Subaru wrx this week from Faulkner and must say I was pretty satisfied. I had an issue with a sensor that needed adjusted due to different wheels being put on. I made a call to the dealership and they told me to swing back by and they would take care of it. Not only did they correct the issue but they topped off my tank of gas and gave my car a wash. Now most people would have been irate they had to bring a brand new car back to have a sensor fixed but I simply understand how things get missed and stuff happens. Faulkner Subaru made it right and exceeded my expectations. Richard did a great job and was all around helpful. The manager was extremely friendly as well. Would certainly buy a car here again
Great customer service! The entire team was polite, honest, helpful, and knowledgeable. If you are looking to buy a car at an unbeatable price from a place that has your best interest in mind, look no further than I-Deal Cars LLC. You won't regret it!
I've been getting both my 2011 Outback and my 2013 Toyota 4Runner serviced at Faulklner. Always a good experience. Bought my used Toyota from them. They gave me more for my used car than the other dealers on the same strip.
I have purchased Subaru's at 3 different dealerships over the past 15 years. Faulkner's, by far, was the best. Not only was the sales experience enjoyable but the service after the sale was and still is phenomenal. I had a very terrifying experience this week in which my 3 year old grandson was accidentally locked in my car with the keys laying on the front seat. He was already locked into his car seat. Within a half an hour, the service department was there to help. When I called, the woman that answered immediately got someone to the phone to reassure me that they would come quickly. I am sorry to say that I didn't get anybody's name to give individual recognition. I am so thankful for the excellent way this situation was handled. My grandson was fine throughout the whole time, we were playing peek-a-boo and making funny faces at each other. Faulkner's Subaru, you are the best!!!
I went into Ciocca looking at a specific car. They had the car all ready. Jesse was my salesman and was very friendly and helpful. He wasn't pushy like some car salesman are. He is a true car guy and knows a lot about the cars.
I felt from the first phone call I was dealing with a straight shooter , and I was right . Kevin could not have been more honest or accommodating. A hard thing to find at any car dealership anymore. In the future I’ll be living in NC but would check 905’s inventory before anyone .
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