Called to see if a remote start was available and when it was an appointment was made and installed in my car in 1 week. I dropped off the car, ran a few errands with my husband and ate lunch and the car was ready when I returned to the dealership.
Great car, good gas mileage and very comfortable.
by dixie95051 from Fox Island, WA
January 11, 2019
This car met all my needs, is stylish, comfortable and has great gas mileage. I love the car! It’s a great car if you have dog!
i have always been satisfied with my Urse experiences. Chloe is a most helpful representative. Really enjoy dealing with her. keep up the good work.
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
Upon arriving on the lot I found the car I was interested in and took a look at it. I knew I wanted to test drive it so I went inside, after taking about 5 steps through the door I was greeted and asked if I had been helped. I was quickly led to a salesman and set up for a test drive. After the test drive I was interested in seeing what kind of deal I could get. They quickly assessed my trade and gave me an offer and also ran my credit to see what payment I would have. Everything worked out and even with a few small difficulties (mostly my own) I ended getting in the car I wanted in no time at all. The whole process was quick and hassle free and everyone I encountered was friendly and proffesonal.
Powerful and comfortable and stylish
by GennyK from Del Haven NJ,
December 29, 2018
Comfortable and smart interior, sporty handling. Looks good on the outside, plenty of space in trunk, seats fold down very easily. Good all round visibility
Rebecca, the sales lady, was super. She based her recommendations on what information I gave her. She remained involved all the way through the process and after I drove off, with 2 follow-up calls to insure my satisfaction.
Customer service at its best !
So far so good
by Ironpen from Macomb
January 14, 2019
Owned the car for a short time so cannot comment on longevity of reliability. However, the Outback is a practical and versatile vehicle, comfortable and reasonable on fuel. Few gripes include, no mirror link to connect to android, which seems like a total waste of a big screen to not be able to mirror google maps or waze, and starlink is useless. No LED daytime lights, but side lights are LED, odd setup. Noisy upon start up, sounds like a diesel. Stock battery is underpowered and sluggish in cold weather. Good points are, comfortable on the highway with low road noise and reasonable pick up, feels safe and solid. Lots of interior cargo space and option of extra roof space with the convenience of built in roof bars. Moonroof and heated seats are also a nice option. Back up camera is good but would have liked rear sensors as the car is quite long. Pleased with the car and hopefully it will prove to be a reliable vehicle in the long run.
We have been treated so well by John Howard Subaru both in sales and service. Fred was our tech this time and kept us updated as were so busy took longer Very nice. They even washed our car! Great!
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Everyone was very pleasant and nice. Offered me a shuttle to be able to run an errand. Also offered food items from their complimentary menu. My only downside was that the service took longer than expected.
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
Went I for an oil change Nd new brakes. Service was quick and easy. The wait I was serviced with cake and coffe. Very good.
Nice vehicle, we like it.
by Russell from Lexington, KY
December 19, 2018
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
by Garrett Ayersman from Morgantown, West Virginia
June 8, 2018
4.5 (318 reviews)
Salesman were acceptional at his job! Red went above and beyond helping me get into a new vehicle. Having bought a few previous vehicles this was by far the best experience I have had even through all the finance paper work. Wouldnt recommend anywhere else other than John Howard and Red as the salesman.
Reliable and practical mountain vehicle
by subarusnowboarder from Denver, CO
December 18, 2018
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
service dept. has done a great job satisfying this customer. Check is very easy and quick. Treated very well and enjoy extra services while waiting. The great tasting snacks and beverages are very helpful in which is often a very stressful situation. Techs check my Outback and made repairs as needed. Thank you for the great job.
New Car Purchase
by Marie from Bishopville, MD.
January 30, 2019
Just purchased this car but I can tell you it rides smoothly and is comfortable. Just learning about all the improvements to cars since our last car purchase but it looks harder than it is. Looking forward to driving this car for years to come.
This is the second Subaru I have purchased at John Howard Subaru. We have owned Subarus for over 30 years. I will more than likely purchase our next Subaru there as well. The sales staff were straight forward and helpful by answering our questions and concerns.
I love driving it!
by 1st Subaru from Hermitage, PA
November 24, 2018
This car meets all of my needs, and I feel very safe driving it in all weather conditions. It is easy to get in and out of.
always friendly, always superior repairs. never any problem. the only place i will have my subaru work done.
Great Touring Car!
by Jill S. from Carpinteria, CA
November 15, 2018
The Subaru Outback 3.6 Touring car is comfortable and has all the bells and whistles including back up cameras, hands free phone calling, great sound system, sun roof/moon roof, leather seats, climate control, keyless entry etc. I love this car and how powerful it is in going up hills.
I had a great experience. The people helping me were knowledgeable about the cars and were accommodating with all of my questions. They were concerned with my satisfaction and made me as the customer the priority. Everyone was very friendly and helpful at all times.
by Mary Lucille DeBerry -- NOTE:NEVER "Mary DeBerry" Please chg from Morgantown
June 24, 2018
4.7 (258 reviews)
My car had an emergency problem, and the service manager and technicians took me right in and fixed the problem. The employees made me feel much more calm; provided orange juice and a bit later two delicious tiny apple pies which also calmed me down.
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